Field Technician: Customer & Network Specialist

Breezeline; Belmont (NH); On-site; USD 47,000 - 61,000; Full time

Benefits offered by this job

Competitive salary

Medical coverage

401(k) plan eligibility

Paid Time Off

Tuition Reimbursement

Job summary

Breezeline in Belmont, NH is seeking a Customer and Network Facing Technician to install, maintain, and repair cable TV, internet, and telephony services for residential and business customers. You will troubleshoot, test, and document network changes on HFC and FTTH while reading maps and coordinating with dispatch.

Join Breezeline to help deliver reliable services with a focus on customer satisfaction. This role offers competitive pay, benefits, and opportunities for growth within a dynamic

Qualifications

• Minimum: Demonstrated proficiency in Core Technician skillsets.
• Minimum of one year of direct customer service experience.
• PC and Windows software skills.

Responsibilities

• Install, maintain, disconnect, and troubleshoot television, high-speed internet, telephony, and automation systems for residential and business clients.
• Performs preventative maintenance and repair of the HFC and FTTH networks, including all associated equipment.
• Read and accurately interpret system/network design maps.
• Identify and repair upstream and downstream ingress.
• Complete end-of-line network testing to meet technical specifications.
• Regularly test all HFC network components using test equipment.

Skills

Integrity

Initiative

Planning, Prioritizing, and Goal-Set

Communication

Self-Development and Continuous Learn

Customer Focus

Collaboration and Teamwork

Attention to Detail

Adaptability

Tools

Windows OS

Job description

Breezeline in Belmont, NH is seeking a Customer and Network Facing Technician to install, maintain, and repair cable TV, internet, and telephony services for residential and business customers. You will troubleshoot, test, and document network changes on HFC and FTTH while reading maps and coordinating with dispatch.

Join Breezeline to help deliver reliable services with a focus on customer satisfaction. This role offers competitive pay, benefits, and opportunities for growth within a dynamic