Field Technician: Customer & Network Support

Cogeco Inc.; Cleveland (OH); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Life Insurance

Disability insurance

PTO

401(k) with company match

Tuition Reimbursement

Headspace Membership

BetterHelp Membership

Employee discounts on services

Job summary

Breezeline in Cleveland, OH is hiring a Technician to perform field installation and service work on cable TV, internet, and voice systems. You will troubleshoot, repair, and maintain HFC/FTTH networks, ensuring FCC and company standards are met. This role involves customer interaction, documenting work orders, and coordinating with dispatch for timely service.

The position emphasizes safety, equipment maintenance, and the ability to work with diverse customers in a dynamic tech environment.

Qualifications

• Minimum core technician skills and field service ability.
• One year of direct customer service preferred.
• PC and Windows software proficiency for ticketing and diagnostics.

Responsibilities

• Install, maintain, troubleshoot, and repair cable TV, internet, and telephony services for residential and business customers.
• Read and interpret system maps; perform end-to-end testing and diagnostics.
• Coordinate with dispatch and customers to ensure timely service delivery.
• Maintain vehicles, tools, and records; ensure safety and compliance.

Skills

Core Technician

Customer service

PC/Windows skills

Valid driver’s license

Education

High school diploma or GED

Job description

Breezeline in Cleveland, OH is hiring a Technician to perform field installation and service work on cable TV, internet, and voice systems. You will troubleshoot, repair, and maintain HFC/FTTH networks, ensuring FCC and company standards are met. This role involves customer interaction, documenting work orders, and coordinating with dispatch for timely service.

The position emphasizes safety, equipment maintenance, and the ability to work with diverse customers in a dynamic tech environment.