Field Technician Critical Communications Installations (Hybrid)

Valsoft Corporation; Town of Florida (NY); Hybrid; USD 52,000 - 76,000; Full time

Job summary

WSI Technologies seeks a hands-on Field Technician to install, maintain, and troubleshoot systems at customer sites in Florida. You will work in the field with remote work between visits, solving hardware, software, and network issues to keep critical recording and communications solutions running.

The role requires Windows expertise, ITSM familiarity (ServiceNow), strong communication, and travel up to 80–85%. You will document work, manage tickets, and serve as the on-site technical contact.

Qualifications

• Hands-on experience supporting Windows desktops and servers.
• Strong troubleshooting across hardware, software, and network connectivity.
• Experience with ITSM tools such as ServiceNow.
• Excellent communication, organization, and time management.
• Willingness to travel up to 80–85% and pass background checks.
• Ability to climb ladders and lift up to 70 lbs.
• Experience with phone recording/telephony systems.
• Experience with Active Directory and Exchange.
• Certifications such as NICE, CompTIA A+/Network+/Server+/Security+, Microsoft, or CCNA.
• Bachelor’s degree in CS/Engineering/Math/Business Administration or related field.

Responsibilities

• Install and configure WSI systems on-site, including servers, applications, and recording infrastructure.
• Rack, cable, configure, and test hardware in data center and telecom environments.
• Configure Windows desktop and server operating systems, including virtual environments.
• Test completed installations and confirm systems meet customer requirements before sign-off.
• Diagnose and resolve hardware, software, network, and connectivity issues.
• Respond to customer support requests within established SLA expectations.
• Manage service tickets and field visits independently.
• Escalate complex technical issues when additional support is required.
• Act as the primary technical contact during on-site customer visits.
• Keep customers informed about timelines, issues, progress, and resolutions.
• Document installations, troubleshooting steps, and resolutions accurately in the ticketing system.
• Maintain clear service records and provide feedback to improve internal processes and product performance.

Skills

Windows OS

Troubleshooting

ITSM

Communication

Travel

Hardware install

Ladder work

Telephone systems

Active Directory

Exchange

Certifications

Bachelor’s degree

Education

Bachelor's degree in CS or related field

Tools

ServiceNow

Active Directory

Exchange

Job description

WSI Technologies seeks a hands-on Field Technician to install, maintain, and troubleshoot systems at customer sites in Florida. You will work in the field with remote work between visits, solving hardware, software, and network issues to keep critical recording and communications solutions running.

The role requires Windows expertise, ITSM familiarity (ServiceNow), strong communication, and travel up to 80–85%. You will document work, manage tickets, and serve as the on-site technical contact.