Field Technician — Critical Systems Install & Support

Valsoft Corporation; Jacksonville (FL); Hybrid; USD 52,000 - 76,000; Full time

Job summary

WSI Technologies, a Fluent Software Group company within Valsoft Corporation, is seeking a hands-on Field Technician to install, maintain, and troubleshoot systems at customer sites across Florida. You will work in the field, visiting enterprise, public safety, and government customers to keep critical recording and communications systems running reliably.

The role requires strong Windows expertise, incident resolution, and the ability to travel up to 85%.

Qualifications

• Hands-on experience supporting Windows operating systems across desktop and server environments.
• Strong troubleshooting skills across hardware, software, and network connectivity.
• Experience working with ITSM or ticketing tools such as ServiceNow.
• Strong communication, organization, and time-management skills, with the ability to work independently.
• Ability to travel up to 80–85% and successfully complete required government site clearance/background checks.
• Ability to work on ladders for wiring and cabling and routinely lift up to 70 lbs of computer equipment during installations and repairs.
• Experience with phone recording software, hardware, or telephony systems.
• Experience with Active Directory and Exchange.
• Relevant technical certifications such as NICE, CompTIA A+/Network+/Server+/Security+, Microsoft certifications, or CCNA.
• Bachelor’s degree in Computer Science, Engineering, Mathematics, Business Administration, or another relevant field.

Responsibilities

• Installations & Deployments: Install and configure WSI systems on-site, including servers, applications, and recording infrastructure.
• Rack, cable, configure, and test hardware in data center and telecom environments.
• Configure Windows desktop and server operating systems, including virtual environments.
• Test completed installations and confirm systems meet customer requirements before sign-off.

Skills

Windows OS

Troubleshooting

ITSM Tools

Communication

Travel 80–85%

Lifting 70 lbs

Phone systems

Active Directory

Microsoft certs

CCNA

Education

Bachelor’s degree in CS/Engineering/Math/Business or related field

Tools

ServiceNow

Active Directory

Microsoft Exchange

Job description

WSI Technologies, a Fluent Software Group company within Valsoft Corporation, is seeking a hands-on Field Technician to install, maintain, and troubleshoot systems at customer sites across Florida. You will work in the field, visiting enterprise, public safety, and government customers to keep critical recording and communications systems running reliably.

The role requires strong Windows expertise, incident resolution, and the ability to travel up to 85%.