Field Tech Support & Training Specialist

Halma plc; Pittsburgh (Allegheny County); On-site; USD 55,000 - 85,000; Full time

Job summary

Halma plc is seeking a Technical Service Representative to act as the front line for phone support and on-site assistance. You will collaborate with Tech Services, Product Management, and Sales, with up to 50% travel for training and field support, while ensuring compliance with AAADM standards.

You will train internal teams, conduct customer webinars, and support engineering with testing and documentation. Strong English communication and leadership are required.

Qualifications

• Associate degree in electronics or 2–3 years of relevant experience.
• 5 years of industry-related experience
• Ability to travel up to 50%
• Strong presentation and communication skills in English

Responsibilities

• Provide Tier I–III technical support via phone and on-site for BEA product line.
• Respond to support calls within scheduled timeframes.
• Log interactions in CRM for tracking and training.
• Conduct on-site and remote technical training for customers and internal teams.

Skills

Electrical aptitude

Mechanical aptitude

Problem solving

Leadership

Communication

Education

Associate degree in electronics

Tools

ERP software

MS Office

Wiring diagrams reading

Job description

Halma plc is seeking a Technical Service Representative to act as the front line for phone support and on-site assistance. You will collaborate with Tech Services, Product Management, and Sales, with up to 50% travel for training and field support, while ensuring compliance with AAADM standards.

You will train internal teams, conduct customer webinars, and support engineering with testing and documentation. Strong English communication and leadership are required.