Service Technician

M&O Perry Industries; California; On-site; USD 65,000 - 95,000; Full time

Job summary

M&O Perry Industries is seeking a Field Service Engineer to install, repair, and maintain equipment at customer sites. The role requires travel and on-site start-up, with collaboration across Production, Engineering, and Sales to ensure successful service delivery.

Applicants should have experience with Allen Bradley PLCs, mechanical/electrical/pneumatic fundamentals, and the ability to read blueprints and schematics. Strong communication and problem-solving skills are essential.

Qualifications

• Experience with Allen Bradley PLCs or equivalent.
• Mechanical, electrical, and pneumatic fundamentals; technical degree preferred.
• Experience in field service engineering.
• Ability to read blueprints and schematics; good communication.
• Willingness to travel domestically and internationally.

Responsibilities

• Install, repair, and maintain equipment at customer sites.
• Provide on-site start-up and training; FAT procedures.
• Diagnose operations issues and supply parts feedback to Engineering.
• Work with Production, Engineering, Sales, and customers with minimum supervision.
• Adhere to safety regulations and ISO QMS; support process improvements.

Skills

Allen Bradley PLC

Field service experience

Blueprints reading

Communication skills

Problem solving

Education

Technical or college degree preferred

Tools

Electronic schematics

CAD drawings

Job description

Job Description

Job Description

Main Job Functions:

• Perform installation, repair, maintenance and technical services at customer sites.
• Travel required (Domestic and International).

Duties and Responsibilities:

• Provide customer support, diagnose equipment operation problems and assist in the process of supplying spare/replacement parts. Maintain a professional demeanor and helpful attitude on all customer interactions.
• Provide assistance at customer sites in machine start-up, installation and/or repair as required.
• Provide detailed feedback (marked prints, etc.) of deviations from issued (As Built) drawings, blueprints, parts lists, etc. to the Engineering Department so “As Built” files can be updated.
• Work with the Production, Engineering, and Sales departments, and with customers on acceptance testing and training, including in-house Final Testing and FAT procedures.
• Work with minimum supervision working from instruction manuals, assembly blueprints, parts lists, etc.
• Adhere to and follow Company policies and safety regulations, and encourage safe work practices. Assist in other areas and help train other employees in the Company.
• Adhere to and implement the ISO QMS. Participate in the Process of Ongoing Improvement to identify policies, processes and procedures that contribute to improve the operations of the Parts / Service Department and Company.
• When travel is required, performs and adheres to a flexible work schedule, which may include Saturdays, Sundays and off hours. This is dependent upon customer circumstances or other field service emergencies.

Qualifications:

• Working knowledge of Allen Bradley PLC (Allen Bradley service level training or equivalent).
• Fundamental training and or experience in mechanical, electrical and pneumatic principles. Technical or College degree preferred.
• Experience in field support technical service, preferably as a Field Service Engineer.
• Working knowledge of automatic machinery, preferably in the pharmaceutical / medical field.
• Ability to read and work from blueprints and electronic schematics.
• Ability to communicate and work effectively to support others.
• Good computer, organizational skills, professional conduct and positive attitude required.