Field Tech Specialist: Install, Troubleshoot & Train

Wabtec Careers

Pittsburgh (Allegheny County)

On-site

USD 69,000 - 98,000

Full time

2 days ago

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Benefits offered by this job

Annual bonus

Health/welfare/retirement benefits

Job summary

Wabtec Corporation is seeking a Technical Specialist to support installation, commissioning, operation, and maintenance of Digital Mine Systems across North America. The role serves as the primary technical escalation point, diagnosing issues across hardware, software, networking, and system integration, and coordinating with engineering for fixes.

Responsibilities include onsite/remote commissioning, technical assessments for deployment standards, ensuring proper configuration, and providing

Qualifications

Minimum 2 years of experience in Field Technical Support or similar

Responsibilities

Provide advanced technical support during installation, commissioning, and operations.
Troubleshoot and resolve hardware, software, networking, configuration, and integration issues.
Act as the primary escalation point for complex technical issues.
Analyze system logs and performance data to identify root causes and corrective actions.
Support critical issue resolution and system recovery to minimize downtime.
Provide onsite and remote support for system commissioning, testing, and handover.
Gather, document, and communicate technical findings to support engineering investigations.