Field Technical Specialist – Digital Mine Systems

Pittsburgh Tomorrow; Pittsburgh (Allegheny County); On-site; USD 69,000 - 98,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Annual bonus

Job summary

Wabtec is seeking a Technical Specialist to support installation, commissioning, operation, and maintenance of Digital Mine Systems across North America. The role serves as the primary technical escalation point for complex customer and field issues, coordinating with engineering and field teams to diagnose root causes and implement effective solutions.

The position includes onsite and remote support, training delivery, and collaboration with customers and partners.

Qualifications

• 2+ years in field technical support or similar role.
• Experience supporting complex hardware and software systems in live environments.
• Strong troubleshooting and root-cause analysis.
• Experience diagnosing software, networking, and system integration issues.
• Understanding of IP networking, remote communications, VPNs, and connectivity.
• Ability to interpret diagnostic logs and system reports.
• Clear communication with customers, technicians, and engineering teams.
• Ability to work independently and manage multiple priorities.
• Valid driver's license and willingness to travel extensively.
• Agile and able to perform physical labour in challenging environments.

Responsibilities

• Provide advanced technical support during installation, commissioning, and operations.
• Troubleshoot hardware, software, networking, configuration, and integration issues.
• Serve as primary escalation for complex technical problems beyond frontline support.
• Analyze logs and diagnostics to identify root causes and corrective actions.
• Support system recovery and critical issue resolution to minimize downtime.
• Assist customers and field personnel with investigations and resolutions.
• Validate system performance after installations, upgrades, and maintenance.

Skills

Technical support

Troubleshooting

Networking

System integration

Communication

Independent work

Travel readiness

Job description

Wabtec is seeking a Technical Specialist to support installation, commissioning, operation, and maintenance of Digital Mine Systems across North America. The role serves as the primary technical escalation point for complex customer and field issues, coordinating with engineering and field teams to diagnose root causes and implement effective solutions.

The position includes onsite and remote support, training delivery, and collaboration with customers and partners.