Field Technical Specialist – Digital Mine Systems
Wabtec Corp.
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Job summary
Wabtec Corporation is seeking a hands-on Technical Specialist to support installation, commissioning, operation, and maintenance of Digital Mine Systems across North America. You will act as the primary technical escalation point, diagnosing issues across hardware, software, networking, and integration environments.
The role requires strong troubleshooting, field service experience, and the ability to collaborate with customers, partners, and engineering teams.
Qualifications
- 2+ years in Field Technical Support or similar
- Experience supporting complex hardware/software in operational environments
- Strong troubleshooting and root-cause analysis abilities
- Experience diagnosing software, networking, and system integration issues
- Understanding of IP networking, remote communications, VPNs, and connectivity
- Ability to interpret diagnostic logs and system reports
- Excellent communication with customers, technicians, and engineers
- Willingness to travel up to 50% across North America
Responsibilities
- Provide advanced technical support during installation, commissioning, and operation
- Troubleshoot hardware, software, networking, configuration, and integration issues
- Serve as primary escalation point for complex technical issues
- Analyze logs and diagnostics to identify root causes and corrective actions
- Support system recovery to minimize downtime
- Conduct onsite and remote commissioning support and tests
- Coordinate with engineering on defects and field investigations
- Deliver technical training and enablement to customers and partners
- Document investigations and outcomes for reports and knowledge base
- Assist with deployment of new products and software releases
- Provide input to project planning and delivery readiness
Skills
Job description
Wabtec Corporation is seeking a hands-on Technical Specialist to support installation, commissioning, operation, and maintenance of Digital Mine Systems across North America. You will act as the primary technical escalation point, diagnosing issues across hardware, software, networking, and integration environments.
The role requires strong troubleshooting, field service experience, and the ability to collaborate with customers, partners, and engineering teams.
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