Mining Equipment Diagnostics Specialist & Tech Liaison

Western States Careers; Pocatello (ID); In loco; USD 70.000 - 95.000; Tempo pieno

Descrizione del lavoro

Western States Equipment Company is seeking a seasoned heavy mining equipment service technician to diagnose and repair complex mining systems. You will serve as the subject matter expert and coordinate with Caterpillar engineering for technical support, while mentoring technicians in diagnostic software and emerging technologies.

The role requires up to 60% travel to mine sites, with a focus on safe, efficient repairs and detailed documentation of findings for customers and leadership.

Competenze

• High school diploma or GED required; associate degree preferred.
• Five years of experience as a heavy mining equipment service technician with increasing responsibility.
• Experience communicating technical issues clearly, in writing and verbally; English proficiency required.

Mansioni

• Serve as the dealership's subject matter expert for complex mining equipment diagnostics and repairs.
• Act as the primary liaison between the dealership and Caterpillar engineering for technical support and product concerns.
• Assist technicians in diagnosing and resolving advanced hydraulic, electrical, engine, powertrain, and mining equipment system issues.
• Submit, monitor, and manage technical support cases through Caterpillar’s Dealer Service Network (DSN).
• Mentor technicians on diagnostic software and emerging technologies.
• Maintain accurate technical records and case documentation.
• Travel to customer sites up to 60% including overnight stays.

Conoscenze

Caterpillar mining equipment

Diagnostics

Engines & hydraulics

Telematics & VisionLink

Microsoft products

Dynamics AX & SIS Web

Communication skills

Travel up to 60%

Formazione

GED

Associate degree

Strumenti

VisionLink

DSN

SIS Web

SIMSi/CPI

Descrizione del lavoro

Western States Equipment Company is seeking a seasoned heavy mining equipment service technician to diagnose and repair complex mining systems. You will serve as the subject matter expert and coordinate with Caterpillar engineering for technical support, while mentoring technicians in diagnostic software and emerging technologies.

The role requires up to 60% travel to mine sites, with a focus on safe, efficient repairs and detailed documentation of findings for customers and leadership.