Field Tech Senior Associate: Desktop & Printer Expert

NTT DATA, Inc.; New York (NY); Hybrid; USD 28,000 - 34,000; Full time

Job summary

NTT DATA is seeking a field-ready IT support specialist to join a Manhattan-based team. The role emphasizes troubleshooting desktops, notebooks, and printers, with deployment and repair tasks as needed.

You will respond to calls after hours as directed and identify issues to prevent negative end-user impact. A high school diploma is required, with an undergraduate degree preferred, and travel is expected.

Qualifications

• 2–4 years relevant experience.
• Strong knowledge of Windows operating system.
• High School Diploma or equivalent.
• Must have reliable personal transportation.
• Significant travel including overnight domestic or international trips may be required.

Responsibilities

• Performs basic troubleshooting, parts replacement, systems upgrades, deployment, and repair on desktops, notebooks, and printers.
• Responds to calls after normal business hours per leader instructions.
• Identifies potential issues that could adversely impact end user experience and takes corrective action.

Skills

Windows OS

Client service

Travel readiness

Education

High School Diploma or equivalent

Undergraduate degree preferred

Job description

NTT DATA is seeking a field-ready IT support specialist to join a Manhattan-based team. The role emphasizes troubleshooting desktops, notebooks, and printers, with deployment and repair tasks as needed.

You will respond to calls after hours as directed and identify issues to prevent negative end-user impact. A high school diploma is required, with an undergraduate degree preferred, and travel is expected.