Field Tech Associate - End-User IT & On-Site Support

NTT America, Inc.; Decatur (GA); Remote; USD 40,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Life and AD&D insurance

Disability coverage

Job summary

NTT DATA seeks a Field Tech Associate to join our team in Decatur, GA. This role requires driving to client sites, performing installs, moves, adds, changes, and standard hardware/software break-fix while meeting SLAs.

You will troubleshoot Windows systems, reimage when needed, coordinate with end users, and document work in our systems. Travel between sites is required; mileage is reimbursed. A valid driver’s license and vehicle are essential.

Qualifications

• 1+ years’ experience in End user support/Desktop support/ITSM incidents (Incidents, Requests, IMAC).
• 1+ years’ experience in Desktop support with standard applications (Word, Excel, PowerPoint, Adobe Acrobat, Flash) and customer apps.
• 1+ years’ experience in hardware including video conference equipment, desktops/laptops, printers, scanners, desk phones, Smarthand support and IMAC-D.
• 1+ years’ experience in end user support with Citrix, VPN, Antivirus and SCCM Client tools (WiseClient).
• 1+ years’ experience in on-site hands-on field services in an SLA environment.
• Must be able to pass background check (GBI) and tax clearance within 30 days of hire.

Responsibilities

• Install, moves, adds, changes, decommissions, refresh hardware and perform break-fix per client process.
• Coordinate with client end users on expectations, scheduling, and procedures.
• Meet SLAs and update the system of record for incidents and requests.
• Update asset management information for assets receiving services.
• Escalate to Field Services Supervisor for issues impacting end users or contracts.
• Continuously improve technical skills and share knowledge with the team.

Skills

End user support

Desktop support

Windows troubleshooting

Hardware & peripherals support

VPN / Citrix / SCCM knowledge

Communication skills

Education

CompTIA A+ certification

Tools

SCCM

WiseClient

SonicWall

Cisco

F5 VPN

Job description

NTT DATA seeks a Field Tech Associate to join our team in Decatur, GA. This role requires driving to client sites, performing installs, moves, adds, changes, and standard hardware/software break-fix while meeting SLAs.

You will troubleshoot Windows systems, reimage when needed, coordinate with end users, and document work in our systems. Travel between sites is required; mileage is reimbursed. A valid driver’s license and vehicle are essential.