On-Site Field Tech: End-User Support & Installs

NTT DATA, Inc.; Decatur (GA); On-site; USD 40,000 - 54,000; Full time

Job summary

NTT DATA, Inc. seeks a Field Tech Associate to support end users on client sites in Decatur, GA. The role covers installs, moves, adds, and changes, with travel between sites and a focus on meeting SLAs.

The ideal candidate has 1+ year in desktop/ITSM support, Citrix/VPN/SCCM experience, and is able to pass necessary background checks. A valid driver’s license and vehicle are required.

Qualifications

• 1+ year in end-user support (Desktop/ITSM incidents and IMAC).
• 1+ year in desktop support with Word, Excel, PowerPoint, Acrobat.
• 1+ year in hardware support (video conferencing, desktops, printers, scanners, desk phones).
• 1+ year in end-user support with Citrix, VPN, antivirus and SCCM client.
• 1+ year in on-site field services in an SLA environment.
• Background check required (GBI fingerprinting and Georgia DOR).

Responsibilities

• Assist with ITSM incidents and IMAC tasks on client sites.
• Perform installs, moves, adds, changes, decommissions, and hardware/software break fixes.
• Coordinate with end users on expectations and schedules.
• Update asset management and delivery/incidents records.
• Meet SLAs and escalate issues as needed.
• Travel between sites and maintain traceable documentation.

Skills

End user support

Desktop support

ITSM

SLA compliance

Troubleshooting

Tools

Citrix

VPN

SCCM

SonicWall

Cisco

F5 VPN

Video conferencing

Job description

NTT DATA, Inc. seeks a Field Tech Associate to support end users on client sites in Decatur, GA. The role covers installs, moves, adds, and changes, with travel between sites and a focus on meeting SLAs.

The ideal candidate has 1+ year in desktop/ITSM support, Citrix/VPN/SCCM experience, and is able to pass necessary background checks. A valid driver’s license and vehicle are required.