Field Tech: Commercial Coffee Systems Install & Repair

Farmer Bros. USA; Billerica (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Farmer Brothers is seeking a field service technician to install, repair, and remove commercial coffee and beverage equipment at customer sites. The role involves scheduled and unscheduled tasks, including emergency calls, PM visits, site surveys, and full installs, with after-hours coverage.

You will maintain van stock, coordinate installations with the team, and ensure accurate tickets, invoices, and customer signatures.

Qualifications

• High school diploma or equivalent.
• 3 years of mechanical/technical experience.
• Foodservice experience is a plus.
• Valid driver’s license with clean driving record.
• Willingness to travel within a 100+ mile radius.
• Ability to lift up to 60 lbs.
• Strong problem-solving and diagnostics skills.
• Excellent written and verbal communication.

Responsibilities

• Install, repair, and remove commercial coffee and beverage equipment.
• Handle scheduled and unscheduled service tasks, including emergency calls and PM visits.
• Plan and execute installations in coordination with the team.
• Maintain van stock and reordering per guidelines.
• Close service tickets with notes, invoices, and customer signatures.
• Communicate clearly with customers and internal teams.
• Meet customer SLAs and priorities.

Skills

Troubleshooting

Equipment diagnostics

Customer service

Communication

Problem solving

Independent work

Education

High school diploma or equivalent

Tools

Electrical basics

Plumbing basics

HVAC basics

Test meters

Job description

Farmer Brothers is seeking a field service technician to install, repair, and remove commercial coffee and beverage equipment at customer sites. The role involves scheduled and unscheduled tasks, including emergency calls, PM visits, site surveys, and full installs, with after-hours coverage.

You will maintain van stock, coordinate installations with the team, and ensure accurate tickets, invoices, and customer signatures.