Commercial Coffee Systems Installation & Repair Technician

Farmer Bros. USA; Billerica (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Farmer Brothers is seeking a field service technician to install, repair, and remove commercial coffee and beverage equipment at customer sites. The role involves scheduled and unscheduled tasks, including emergency calls, PM visits, site surveys, and full installs, with after-hours coverage.

You will maintain van stock, coordinate installations with the team, and ensure accurate tickets, invoices, and customer signatures.

Qualifications

• High school diploma or equivalent.
• 3 years of mechanical/technical experience.
• Foodservice experience is a plus.
• Valid driver’s license with clean driving record.
• Willingness to travel within a 100+ mile radius.
• Ability to lift up to 60 lbs.
• Strong problem-solving and diagnostics skills.
• Excellent written and verbal communication.

Responsibilities

• Install, repair, and remove commercial coffee and beverage equipment.
• Handle scheduled and unscheduled service tasks, including emergency calls and PM visits.
• Plan and execute installations in coordination with the team.
• Maintain van stock and reordering per guidelines.
• Close service tickets with notes, invoices, and customer signatures.
• Communicate clearly with customers and internal teams.
• Meet customer SLAs and priorities.

Skills

Troubleshooting

Equipment diagnostics

Customer service

Communication

Problem solving

Independent work

Education

High school diploma or equivalent

Tools

Electrical basics

Plumbing basics

HVAC basics

Test meters

Job description

Step Into a Hands-On Field RoleFarmer Brothers’ Revive Service & Restoration team keeps commercial tea and coffee brewing equipment performing at its best. Do you enjoy troubleshooting, installing, and maintaining gear in the field? This role lets you do exactly that—while keeping customers delighted and operations smooth.Quick FactsWork Hours: Monday–Friday, 7:30 am–4:30 pmOn-Call: Required rotation, including weekendsTerritory: Typically within a 100-mile driving radius; some regional travel may occurWhat Will You Work On?Installing, repairing, and removing commercial coffee and beverage dispensing equipment.Handling both scheduled and unscheduled tasks: emergency calls, PM visits, site surveys, and full installs.Participating in after-hours and weekend on-call coverage.Maintaining van stock and spare parts; reordering within company replenishment guidelines.Closing service tickets accurately with detailed notes, complete invoices, and required customer signatures.Planning and executing installation projects in coordination with team schedules.Communicating clearly with customers and internal teams; passing along feedback and requests.Meeting customer program SLAs while prioritizing work to meet expectations.Do You Bring These Qualifications?High school diploma or equivalent.At least 3 years of mechanical/technical experience.Foodservice experience a plus.Preferred exposure to electrical, plumbing, HVAC, and using test meters.Valid driver’s license; clean driving record.Comfortable traveling within a 100+ mile radius.Strong problem-solving and equipment diagnostics capability.Able to lift up to 60 lbs frequently.Proven ability to juggle emergencies, PMs, surveys, and installs.Success TraitsStrong written and verbal communication; excellent customer service.Committed to business goals; proactive in identifying issues or opportunities.Applies new skills on the job; understands impact on others.Active listener who communicates effectively with customers and leadership.Sees growth opportunities and helps expand business relationships.Builds rapport and collaborates well.Good judgment, sound decisions, and the ability to work independently.Your ImpactEvery completed call, accurate invoice, and well-stocked part bin directly impacts our customers’ ability to serve great beverages—and that’s where you come in.