Commercial Coffee Systems Installation & Repair Technician

Farmer Brothers; North Billerica (MA); On-site; USD 60,000 - 72,000; Full time

Job summary

Farmer Brothers is seeking a field service technician to install, repair, and remove commercial coffee and beverage equipment. You will handle both planned visits and urgent calls, working within a 100+ mile radius and rotating weekends. A valid driver's license and ability to lift up to 60 lbs are required.

You will stock the van, document service tickets, and coordinate with customers and internal teams to ensure SLA adherence and quality service. Prior field experience is highly valued.

Qualifications

• High school diploma or equivalent required.
• 3+ years of mechanical/technical experience required.
• Foodservice experience is a plus.
• Exposure to electrical, plumbing, HVAC and test meters preferred.

Responsibilities

• Install, repair, and remove commercial coffee and beverage dispensing equipment.
• Handle scheduled and unscheduled tasks: emergency calls, PM visits, surveys, installs.
• Participate in after-hours and weekend on-call coverage.
• Maintain van stock and spare parts per replenishment guidelines.
• Close service tickets with notes, invoices, and customer signatures.
• Plan and execute installation projects with the team.

Skills

Troubleshooting

Diagnostics

Customer service

Driving

Physical strength

Field service experience

Communication skills

Education

High school diploma or equivalent

Tools

Test meters

Electrical basics

Plumbing basics

HVAC basics

Job description

Step Into a Hands-On Field Role

Farmer Brothers’ Revive™ Service & Restoration team keeps commercial tea and coffee brewing equipment performing at its best. Do you enjoy troubleshooting, installing, and maintaining gear in the field? This role lets you do exactly that—while keeping customers delighted and operations smooth.

Quick Facts

• Work Hours: Monday–Friday, 7:30 am–4:30 pm
• On-Call: Required rotation, including weekends
• Territory: Typically within a 100-mile driving radius; some regional travel may occur

What Will You Work On?

• Installing, repairing, and removing commercial coffee and beverage dispensing equipment.
• Handling both scheduled and unscheduled tasks: emergency calls, PM visits, site surveys, and full installs.
• Participating in after-hours and weekend on-call coverage.
• Maintaining van stock and spare parts; reordering within company replenishment guidelines.
• Closing service tickets accurately with detailed notes, complete invoices, and required customer signatures.
• Planning and executing installation projects in coordination with team schedules.
• Communicating clearly with customers and internal teams; passing along feedback and requests.
• Meeting customer program SLAs while prioritizing work to meet expectations.

Do You Bring These Qualifications?

• High school diploma or equivalent.
• At least 3 years of mechanical/technical experience.
• Foodservice experience a plus.
• Preferred exposure to electrical, plumbing, HVAC, and using test meters.
• Valid driver’s license; clean driving record.
• Comfortable traveling within a 100+ mile radius.
• Strong problem-solving and equipment diagnostics capability.
• Able to lift up to 60 lbs frequently.
• Proven ability to juggle emergencies, PMs, surveys, and installs.

Success Traits

• Strong written and verbal communication; excellent customer service.
• Committed to business goals; proactive in identifying issues or opportunities.
• Applies new skills on the job; understands impact on others.
• Active listener who communicates effectively with customers and leadership.
• Sees growth opportunities and helps expand business relationships.
• Builds rapport and collaborates well.
• Good judgment, sound decisions, and the ability to work independently.

Your Impact

Every completed call, accurate invoice, and well-stocked part bin directly impacts our customers’ ability to serve great beverages—and that’s where you come in.