Field Service Technician – Coffee & Beverage Equipment

Farmer Brothers; Schertz, Round Rock (TX, TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid time off (PTO)

Job summary

Farmer Brothers is seeking a Field Equipment Service Technician to install, service, and remove coffee brewing and beverage equipment across a defined regional geography from Schertz, TX. You will manage parts inventory, document service activities, and support after-hours on-call rotations.

Travel within a 100-mile radius is common; strong communication and safety standards are expected as you enhance beverage service for our customers.

Qualifications

• High school diploma or GED required.
• Minimum of 3 years of mechanical and technical experience.
• Valid driver’s license with clean driving record; travel within 100+ miles.

Responsibilities

• Provide customer service installs, repair and removal of coffee and beverage dispensing equipment in designated regional geography.
• Perform scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys and installations.
• Participate in On Call service including after hours and weekend schedule rotation.
• Maintain spare parts and equipment levels and reorders within replenishment guidelines.
• Responsible for all documentation and activity verification required by the company including call closure process, thorough and accurate work performed details, completeness of invoice and signature of all required documents from the customer.
• Plan, schedule, and execution of equipment installations.
• Provide prompt and clear communication.
• Provide customer feedback/requests to management or inter-departments.
• Follow service level agreements for customer programs and prioritize tasks to meet expectations.

Skills

Mechanical and technical experience

Problem solving

Customer service skills

Communication skills

Independent work

Education

High school diploma or GED

Tools

Electrical systems

Plumbing systems

HVAC knowledge

Tech Meter experience

Job description

Farmer Brothers is seeking a Field Equipment Service Technician to install, service, and remove coffee brewing and beverage equipment across a defined regional geography from Schertz, TX. You will manage parts inventory, document service activities, and support after-hours on-call rotations.

Travel within a 100-mile radius is common; strong communication and safety standards are expected as you enhance beverage service for our customers.