Field Coffee Equipment Technician — Install, Repair & On-Call

Farmer Brothers; North Billerica (MA); On-site; USD 60,000 - 72,000; Full time

Job summary

Farmer Brothers is seeking a field service technician to install, repair, and remove commercial coffee and beverage equipment. You will handle both planned visits and urgent calls, working within a 100+ mile radius and rotating weekends. A valid driver's license and ability to lift up to 60 lbs are required.

You will stock the van, document service tickets, and coordinate with customers and internal teams to ensure SLA adherence and quality service. Prior field experience is highly valued.

Qualifications

• High school diploma or equivalent required.
• 3+ years of mechanical/technical experience required.
• Foodservice experience is a plus.
• Exposure to electrical, plumbing, HVAC and test meters preferred.

Responsibilities

• Install, repair, and remove commercial coffee and beverage dispensing equipment.
• Handle scheduled and unscheduled tasks: emergency calls, PM visits, surveys, installs.
• Participate in after-hours and weekend on-call coverage.
• Maintain van stock and spare parts per replenishment guidelines.
• Close service tickets with notes, invoices, and customer signatures.
• Plan and execute installation projects with the team.

Skills

Troubleshooting

Diagnostics

Customer service

Driving

Physical strength

Field service experience

Communication skills

Education

High school diploma or equivalent

Tools

Test meters

Electrical basics

Plumbing basics

HVAC basics

Job description

Farmer Brothers is seeking a field service technician to install, repair, and remove commercial coffee and beverage equipment. You will handle both planned visits and urgent calls, working within a 100+ mile radius and rotating weekends. A valid driver's license and ability to lift up to 60 lbs are required.

You will stock the van, document service tickets, and coordinate with customers and internal teams to ensure SLA adherence and quality service. Prior field experience is highly valued.