Coffee Equipment Field Service Technician

Farmer Brothers; Runnemede (NJ); On-site; USD 52,000 - 76,000; Full time

Job summary

Farmer Brothers is seeking a Field Equipment Service Technician to install, service, and remove coffee and beverage equipment for a defined customer base. You will manage parts inventories, close service calls, and document work and time carefully.

You will handle scheduled and unscheduled maintenance, participate in after-hours on-call rotations, and travel within a 100+ mile radius to support branch needs. Strong mechanical and customer-service skills are essential.

Qualifications

• High school diploma or equivalent required.
• Minimum of 3 years of Mechanical and technical experience required.
• Previous foodservice experience preferred.
• Previous electrical, plumbing, HVAC, Tech Meter experience preferred.
• Valid driver’s license with clean driving record.
• Able to travel within 100+ mile radius of branch location.
• Ability to problem solve and diagnose equipment issues.
• Ability to lift up to 60 lbs frequently.
• Ability to prioritize and perform both scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys and installations.

Responsibilities

• Provide customer service installs, repair and removal of specified coffee and beverage dispensing equipment in designated regional geography.
• Perform scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys and installations.
• Participate in On Call service including after hours and weekend schedule rotation.
• Maintain spare parts and equipment levels and reorders within replenishment guidelines.
• Responsible for all documentation and activity verification required by the company including call closure process, thorough and accurate work performed details, completeness of invoice and signature of all required documents from the customer.
• Participate in the planning, scheduling, and execution of equipment installations.
• Provide prompt and clear communication.
• Provide customer feedback/requests to management or inter-departments.
• The ability to follow outlined service level agreements for customer programs
• The ability to manage and prioritize task to meet expectations

Skills

Customer Service

Mechanical Troubleshooting

Problem Solving

Communication Skills

Time Management

Independent Work

Active Listening

Collaboration

Education

High school diploma or equivalent

Valid driver’s license

Tools

Electrical Installation

Electrical Troubleshooting

HVAC Service & Installation

Boiler Troubleshooting

Pneumatics Troubleshooting

Equipment Diagnostics

Job description

Farmer Brothers is seeking a Field Equipment Service Technician to install, service, and remove coffee and beverage equipment for a defined customer base. You will manage parts inventories, close service calls, and document work and time carefully.

You will handle scheduled and unscheduled maintenance, participate in after-hours on-call rotations, and travel within a 100+ mile radius to support branch needs. Strong mechanical and customer-service skills are essential.