Field Systems Installations Specialist

Mindray North America; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Mindray North America seeks a System Implementation Specialist to install, integrate, and optimize central station systems in hospital environments. You will conduct site surveys, manage installations and add-ons, troubleshoot complex issues, and provide outstanding customer support throughout the product lifecycle, including after-hours on-call coverage.

This home-based field role requires about 70% travel to hospital sites, lifting up to 75 lbs, and occasional overnight stays.

Qualifications

• Associate degree (minimum) or equivalent in electronics, instrumentation, or computer technology.
• Experience with telemetry or RF systems (minimum one year preferred).
• Working knowledge of Microsoft Windows OS and IT networking concepts.
• Strong technical skills in system design, installation, troubleshooting, and repair of monitoring systems.
• Excellent communication, organization, and critical thinking abilities.
• Customer-focused, independent, and solutions-oriented with a positive attitude.
• Valid driver's license with a clean driving record.

Responsibilities

• Schedule and perform system installations, add-ons, and site surveys based on customer requirements and technical specifications.
• Verify that all systems meet Mindray's performance and quality standards through comprehensive testing.
• Provide advanced on-site support for complex or escalated service issues beyond the capabilities of local service representatives.
• Deliver after-hours phone support to assist customers, service representatives, and clinical staff with technical issues—offering timely solutions to minimize downtime.
• Coordinate and perform system updates and upgrades as required.
• Maintain detailed and accurate documentation for all service and installation activities in accordance with Mindray's Quality System and Administrative policies.
• Collaborate with cross-functional teams—including Service Management, Technical Support, and Clinical Education—to ensure project milestones and customer needs are met.

Skills

RF systems

Windows OS

IT networking

System installation

Customer focus

Education

Associate degree

Bachelor's preferred

Job description

Mindray North America seeks a System Implementation Specialist to install, integrate, and optimize central station systems in hospital environments. You will conduct site surveys, manage installations and add-ons, troubleshoot complex issues, and provide outstanding customer support throughout the product lifecycle, including after-hours on-call coverage.

This home-based field role requires about 70% travel to hospital sites, lifting up to 75 lbs, and occasional overnight stays.