Field System Implementation Specialist — Travel

Mindray North America; Atlanta (GA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

401(k) with company match

Tuition reimbursement

Paid time off

Disability coverage

FSA/HSA options

Job summary

Mindray North America is seeking a System Implementation Specialist for a home-based field role with about 70% travel to hospital sites across the United States. You will lead installations, site surveys, and system add-ons, ensuring performance and uptime of central station systems in clinical environments.

The role requires an associate degree or equivalent (bachelor’s preferred), experience with telemetry/RF systems, and strong Windows/IT networking skills.

Qualifications

• Associate degree or equivalent in electronics, instrumentation, or computer technology; Bachelor’s degree preferred.
• Experience with telemetry or RF systems (minimum one year preferred).
• Working knowledge of Microsoft Windows OS and IT networking concepts.
• Strong technical skills in system design, installation, troubleshooting, and repair of monitoring systems.
• Excellent communication, organization, and critical thinking abilities.
• Customer-focused, independent, and solutions-oriented with a positive attitude.
• Valid driver’s license with a clean driving record.

Responsibilities

• Schedule and perform system installations, add-ons, and site surveys based on customer requirements and technical specifications.
• Verify that all systems meet Mindray’s performance and quality standards through comprehensive testing.
• Provide advanced on-site support for complex or escalated service issues beyond the capabilities of local service representatives.
• Deliver after-hours phone support to assist customers, service representatives, and clinical staff with technical issues—offering timely solutions to minimize downtime.
• Coordinate and perform system updates and upgrades as required.
• Maintain detailed and accurate documentation for all service and installation activities in accordance with Mindray’s Quality System and Administrative policies.
• Collaborate with cross-functional teams—including Service Management, Technical Support, and Clinical Education—to ensure project milestones and customer needs are met.

Skills

Electronics

Telemetry RF

Windows OS & Networking

System installation

Troubleshooting

Communication

Driver's license

Education

Associate degree or equivalent

Bachelor’s degree preferred

Job description

Mindray North America is seeking a System Implementation Specialist for a home-based field role with about 70% travel to hospital sites across the United States. You will lead installations, site surveys, and system add-ons, ensuring performance and uptime of central station systems in clinical environments.

The role requires an associate degree or equivalent (bachelor’s preferred), experience with telemetry/RF systems, and strong Windows/IT networking skills.