Field System Implementation Specialist — Healthcare Tech

Mindray

Houston (TX)

On-site

USD 65,000 - 95,000

Full time

14 days+

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Benefits offered by this job

401(k) match

Tuition reimbursement

Paid time off

Disability coverage

FSA/HSA options

Job summary

Mindray North America is seeking a System Implementation Specialist for a home-based field role with about 70% travel to hospital sites. You will lead system installations, site surveys, and post‑installation support across Mindray’s central station systems, ensuring quality and uptime.

The role requires an associate degree (or equivalent) in electronics/instrumentation/computer tech, plus experience with telemetry/RF systems, Windows OS, and IT networking. A clean driving record is essential.

Qualifications

Associate degree in electronics, instrumentation, or computer technology; bachelor’s degree preferred.
Experience with telemetry or RF systems (1 year preferred).
Working knowledge of Windows OS and IT networking concepts.
Strong technical skills in system design, installation, troubleshooting, and repair of monitoring systems.
Excellent communication, organization, and critical thinking abilities.
Customer‑focused, independent, and solutions‑oriented with a positive attitude.

Responsibilities

Schedule and perform system installations, add-ons, and site surveys based on customer requirements and technical specifications.
Verify that all systems meet performance and quality standards through testing.
Provide advanced on-site support for complex or escalated service issues.
Deliver after-hours phone support to assist customers and staff, minimizing downtime.
Coordinate and perform system updates and upgrades as required.
Maintain detailed documentation for service and installation activities per Mindray policies.
Collaborate with cross-functional teams to ensure milestones and customer needs are met.