Field Systems Engineer: Remote Tech & Customer Service

bioMerieux Inc.; Durham (NC); On-site; USD 45,323 - 61,992; Full time

Benefits offered by this job

Medical, dental, and vision plans

Retirement Plan with employer contribution

Paid time off and parental leaves

Employee Assistance Program

Job summary

bioMerieux Inc. is seeking a Field Systems Engineer based in Durham, NC, who will provide service support across their assigned territory. The role involves installations, maintenance, and customer relationship building.

The ideal candidate will possess a relevant degree or extensive experience in troubleshooting complex systems. This position requires the ability to work independently while traveling up to 90% for customer visits, including on-call support on weekends.

Qualifications

• Bachelor's degree or 6+ years of relevant experience.
• Must maintain a valid driver's license.
• Experience in troubleshooting and repair of complex systems.

Responsibilities

• Respond to customer needs and perform installations.
• Build trust with clients and identify sales opportunities.
• Foster teamwork across service and support teams.
• Participate in on-call support rotation.

Skills

Critical thinking

Adaptability

Time management

Communication

Problem-solving

Digital literacy

Detail orientation

Troubleshooting

MS Office (Outlook, Teams, Word, Excel)

Education

Bachelor degree in Engineering, Electronic Technology, Computer Science, Biomedical or related discipline

2+ years of experience in troubleshooting electro-mechanical systems

Job description

bioMerieux Inc. is seeking a Field Systems Engineer based in Durham, NC, who will provide service support across their assigned territory. The role involves installations, maintenance, and customer relationship building.

The ideal candidate will possess a relevant degree or extensive experience in troubleshooting complex systems. This position requires the ability to work independently while traveling up to 90% for customer visits, including on-call support on weekends.