Field Support Technician – Travel Network Installations

TKC Holdings, Inc.; Birmingham (AL); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company M​

Paid Time Off (PTO)

Tuition Reimbursement

Paid Training

Career Advancement Opportunities

Life Insurance & AD&D Coverage

Voluntary Benefits including Short‑/L​

Job summary

TKC Holdings, Inc.'s ICS division is seeking a Field Tech to travel regionally and service inmate phone systems across correctional facilities with extensive site visits and hands-on work. You will perform walk-throughs, repair or replace network devices, and assemble equipment for rollout under multi-year contracts.

Candidates should have strong networking knowledge, T-1/analog circuit repair, excellent communication, and the ability to work onsite with minimal supervision. Travel is required.

Qualifications

• Associate’s degree (A.A.) or equivalent from two-year college or technical school, or six months to one year related experience.
• Must have T-1 and analog circuit repair knowledge.
• Must have excellent working knowledge of multiple network disciplines and perform advanced network diagnostics to isolate and troubleshoot issues.
• Must be able to develop good working relationships with facility personnel.
• Service and maintain inmate phone systems at correctional facilities within an assigned region.
• Ability to travel throughout assigned territory as needed.
• Excellent written and verbal skills.
• Strong team oriented business skill.
• Professional attitude in dealing with customers.

Responsibilities

• Walk-through facility to repair or replace components on network devices.
• Installations at the new site for inmate phone systems.
• Assemble network equipment for the inmate phone system and related add-on components.
• Support multi-year state and county contracts.
• Other duties as determined by the needs of the business.

Skills

Network diagnostics

T-1/analog repair

Network disciplines

Travel readiness

Written communication

Teamwork

Customer service

Education

Associate's degree (A.A.)

Job description

TKC Holdings, Inc.'s ICS division is seeking a Field Tech to travel regionally and service inmate phone systems across correctional facilities with extensive site visits and hands-on work. You will perform walk-throughs, repair or replace network devices, and assemble equipment for rollout under multi-year contracts.

Candidates should have strong networking knowledge, T-1/analog circuit repair, excellent communication, and the ability to work onsite with minimal supervision. Travel is required.