Field Support Engineer — Repair, Troubleshooting & Impact

KLA; Vancouver (WA); On-site; USD 40,000 - 68,000; Full time

Job summary

KLA in Vancouver, WA is seeking a Customer Support Engineer to repair, diagnose and update complex capital equipment at customer sites, ensuring operational quality and minimizing downtime. The CSE represents the company to customers and coordinates with installation teams to resolve issues efficiently.

The role requires strong communication, troubleshooting skills, and willingness to travel; time split between office work and customer sites with 50% travel to customer facilities.

Qualifications

• High School diploma with 1-3 years of relevant work experience.
• Excellent oral and written communications skills.
• Motivated, dedicated and dependable.
• Team performer and willing to travel.
• Must maintain excellent working relationship with customers and teams.
• Requires good troubleshooting skills.

Responsibilities

• Evaluate, analyze, diagnose and troubleshoot technical equipment problems via telephone or at customer site.
• Ensure equipment enhances customer production.
• Repair and modify equipment at customer facility.
• Prepare field service reports and documentation for re-occurring issues.
• Prepare quotes for customers based on labor, travel expenses and parts needed.
• Cross train and assist other field service engineers as appropriate.
• Spend part of the time in the office and at customer sites or cleanroom environments.

Skills

Communication

Teamwork

Troubleshooting

Travel

Customer relations

Education

High school diploma

Job description

KLA in Vancouver, WA is seeking a Customer Support Engineer to repair, diagnose and update complex capital equipment at customer sites, ensuring operational quality and minimizing downtime. The CSE represents the company to customers and coordinates with installation teams to resolve issues efficiently.

The role requires strong communication, troubleshooting skills, and willingness to travel; time split between office work and customer sites with 50% travel to customer facilities.