Field Service Engineer - Capital Equipment

KLA Corporation; Vancouver (WA); On-site; USD 40,000 - 68,000; Full time

Job summary

KLA Corporation is seeking a Customer Support Engineer to repair, troubleshoot, and update highly complex capital equipment at customer sites across the USA. The role involves 50% time at customer sites and 50% in the office, providing guidance to installation teams and generating field service reports.

The ideal candidate has a High School diploma with 1–3 years in a related role, strong communication skills, and a willingness to travel.

Qualifications

• Minimum: High School diploma with 1–3 years of relevant work experience.
• Excellent oral and written communications skills.
• Motivated, dedicated and dependable.
• Team player and willing to travel.
• Maintain excellent working relationship with customers, customer support engineers, applications engineers, technical support and sales team.
• Requires good troubleshooting skills.

Responsibilities

• Repair and troubleshoot highly complex capital equipment at customer sites.
• Represent the company to the customer and drive customer satisfaction.
• Coordinate actions with customers to minimize downtime; support Installation Engineers as needed.
• Manage parts inventory and related administrative work.
• Prepare field service reports and documentation for recurring issues.
• Prepare quotes based on labor, travel, and parts; assist regional admin with quotes.

Skills

Communication

Teamwork

Travel willingness

Customer relationship

Troubleshooting

Education

Bachelor's Degree

Job description

KLA Corporation is seeking a Customer Support Engineer to repair, troubleshoot, and update highly complex capital equipment at customer sites across the USA. The role involves 50% time at customer sites and 50% in the office, providing guidance to installation teams and generating field service reports.

The ideal candidate has a High School diploma with 1–3 years in a related role, strong communication skills, and a willingness to travel.