Field Service Engineer, High-Tech Electronics

KLA-Belgium

Rio Rancho (NM)

On-site

USD 68,016,000 - 100,289,000

Full time

9 days ago

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Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

401(k) matching

ESPP

Student debt assistance

Tuition reimbursement

Career growth

Financial planning

Wellness program

PTO & holidays

Family leave

Job summary

KLA is seeking a Customer Support Engineer (CSE) to update, troubleshoot, diagnose, and repair highly complex capital equipment at customer sites. The role represents the company to customers and ensures satisfaction through expert service delivery.

The position requires travel to support customers throughout the western US and North America, mentoring junior engineers and collaborating with regional teams to resolve issues and improve service quality.

Qualifications

Bachelor's degree required with 0 years of related experience.

Responsibilities

Repair system-level problems based on knowledge, education, and certification.
Assess issues in customers' processes and may recommend shutdown of the customer fab for safety.
Prepare field service reports and document re-occurring problems.
Prepare quotes for customers based on labor, travel, and parts.
Assist regional admins in preparing quotes based on reason for equipment failure, time to prepare etc.
Cross-train and assist other field service engineers as appropriate.
Provide guidance to less senior CSEs.