Remote Field Customer Support Engineer

KLA; Milpitas (CA); Hybrid; USD 42,595 - 72,392; Full time

Job summary

KLA is seeking a Customer Support Engineer (CSE) to diagnose, troubleshoot, repair, and support highly complex capital equipment at customer sites. You will work closely with customers to ensure satisfaction and coordinate with engineering teams for effective solutions.

The role involves field visits, remote support, and ongoing training to gain Certification Level 3. You will spend significant time at customer sites and in cleanroom environments, ensuring rapid issue resolution.

Qualifications

• Associates or Bachelor’s Degree or 3 years of work experience.
• Proven ability to diagnose and troubleshoot complex equipment.
• Strong communication with customers under tight timelines.

Responsibilities

• Evaluate, analyze, diagnose, and solve technical equipment problems via telephone, remote access or in person at a customer location.
• Repair system level issues using diagnostics and remote support with engineering teams.
• Prepare field service reports and assist with quotes for repairs.

Skills

Customer communication

Independent work

Technical troubleshooting

Education

Associates or Bachelor's Degree

Tools

DVMs

Oscilloscopes

Flow meters

Job description

KLA is seeking a Customer Support Engineer (CSE) to diagnose, troubleshoot, repair, and support highly complex capital equipment at customer sites. You will work closely with customers to ensure satisfaction and coordinate with engineering teams for effective solutions.

The role involves field visits, remote support, and ongoing training to gain Certification Level 3. You will spend significant time at customer sites and in cleanroom environments, ensuring rapid issue resolution.