Field Support Engineer – Laser & Sheet Metal

TRUMPF; Costa Mesa (CA); Presencial; USD 71 000 - 118 000; Tempo integral

Resumo da oferta

TRUMPF in California is seeking a Customer Support Engineer to blend hands-on service with technical support for sheet metal processing and laser technology solutions. You will assist customers on-site and remotely, troubleshoot issues, and help keep machine performance at peak levels.

The role requires an Associate degree or technical training, strong communication, and the ability to manage multiple priorities while traveling as needed.

Qualificações

• Associate degree, technical school degree, or equivalent combination of education and experience.
• Experience in a manufacturing, sheet metal, or technical service environment is preferred.
• Working knowledge of electronics, wiring, mechanics, hydraulics, software, or CNC equipment is helpful.
• Proficiency with Microsoft Office, especially Excel and PowerPoint.
• Strong communication skills and a customer-focused mindset.
• Ability to organize your schedule, manage multiple priorities, and work independently.
• Valid driver\'s license.
• Willingness to lift up to 70 pounds and operate forklifts or overhead cranes when needed.

Responsabilidades

• Support customers on-site and remotely with troubleshooting, repairs, and machine performance questions.
• Act as a trusted technical resource for TRUMPF machines, capabilities, and operating best practices.
• Use remote diagnostics and support tools to resolve issues efficiently and keep customers informed.
• Work with applications, engineering, production, and other internal teams to solve technical problems.
• Provide customer training on machine operation and basic repair tasks.
• Document service work clearly and accurately, including mission reports, expense reports, and safety records.
• Manage assigned tools, equipment, vehicle, and parts inventory responsibly.
• Travel as needed to support customers, including overnight and occasional weekend trips.

Conhecimentos

Customer service

Technical troubleshooting

Communication

Time management

Independent work

Formação académica

Associate degree

Technical school degree

Ferramentas

Microsoft Office

Excel

PowerPoint

Drafting software

Descrição da oferta de emprego

TRUMPF in California is seeking a Customer Support Engineer to blend hands-on service with technical support for sheet metal processing and laser technology solutions. You will assist customers on-site and remotely, troubleshoot issues, and help keep machine performance at peak levels.

The role requires an Associate degree or technical training, strong communication, and the ability to manage multiple priorities while traveling as needed.