Customer Support Engineer

Talentify; Santa Clara (CA); On-site; USD 47,000 - 80,000; Full time

Benefits offered by this job

401(k) match

Health, dental, vision

Tuition reimbursement

Family leave

Paid time off

Holidays

Life insurance

Disability insurance

Gym membership subsidy

Referral bonuses

Scholarship program

Job summary

TRUMPF is looking for a Customer Support Engineer in California to help customers get the most from our sheet metal processing and laser technology solutions.

In this role, you will combine technical know-how, hands-on, on-site technical service for CNC laser cutting/bending/punching machines, and customer communication to support machine performance, troubleshoot issues, and deliver a great service experience.

Qualifications

• Mechanically inclined with troubleshooting experience.
• Experience in manufacturing/sheet metal or technical service preferred.
• Working knowledge of electronics, wiring, mechanics, hydraulics, software or CNC equipment.
• Proficient with Microsoft Office (Excel, PowerPoint) and drafting/modeling software.

Responsibilities

• On-site and remote troubleshooting, repairs, and machine performance questions.
• Act as a trusted technical resource for TRUMPF machines and best practices.
• Use remote diagnostic tools to troubleshoot CNC laser cutting machines.
• Collaborate with applications, engineering, production and other teams to solve technical problems.
• Provide customer training on machine operation and basic repair tasks.
• Document service work clearly, including reports and safety records.
• Manage tools, equipment, vehicle, and parts inventory.
• Travel up to 50% to support customers, including overnight/weekend trips.

Skills

Mechanically inclined

Troubleshooting

Strong communication

Organization & multitasking

Physically capable

Tools

Microsoft Office (Excel, PowerPoint)

Drafting/modeling software

Job description

As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?

TRUMPF is looking for a Customer Support Engineer in California to help customers get the most from our sheet metal processing and laser technology solutions. In this role, you will combine technical know-how, hands-on, on-site technical service for CNC laser cutting/bending/punching machines, and customer communication to support machine performance, troubleshoot issues, and deliver a great service experience.

Duties & Responsibilities

• Support customers on-site and remotely with troubleshooting, repairs, and machine performance questions.
• Act as a trusted technical resource for TRUMPF machines, capabilities, and operating best practices.
• Use remote diagnostic tools to troubleshoot mechanical, electrical, and hydraulic issues on CNC laser cutting machines
• Work with applications, engineering, production, and other internal teams to solve technical problems.
• Provide customer training on machine operation and basic repair tasks.
• Document service work clearly and accurately, including mission reports, expense reports, and safety records.
• Manage assigned tools, equipment, vehicle, and parts inventory responsibly.
• Travel up to 50% as needed to support customers, including overnight and occasional weekend trips.

Experience & Education

• Mechanically inclined
• Prior troubleshooting experience
• Experience in a manufacturing, sheet metal, or technical service environment is preferred.
• Working knowledge of electronics, wiring, mechanics, hydraulics, software, or CNC equipment
• Comfort using Microsoft Office, especially Excel and PowerPoint, along with drafting or modeling software.
• Strong communication skills and a customer-focused mindset.
• Ability to organize your schedule, manage multiple priorities, and work independently.
• A valid driver’s license with a clean driving record.
• Willingness to lift up to 70 pounds and operate forklifts or overhead cranes when needed.

Pay & Benefits

• Retirement: 401(k) with generous company match
• Health & Wellness: Comprehensive medical, dental, and vision benefits with employer HSA contributions and 100% employer-paid vision premiums for employees and eligible dependents.
• Education Assistance: Tuition reimbursement and student loan guidance to support your continued learning
• Family Support: Paid family and parental leave programs, plus comprehensive reproductive and family health resources
• Work-Life Balance: Paid time off available from day one, plus 11 paid company holidays
• Income Protection: Company-paid life insurance at two times base salary, along with short- and long-term disability coverage
• Additional Programs: Gym membership subsidy, employee referral bonuses, recognition awards, and a scholarship program for employees' children

Pay Range:

$34.41 to $57.56

TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at 860.255.6000 or at [e-mail]. This contact information is for accommodation requests only and can not be used to inquire about the status of application.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.