Customer Support Engineer — Remote & Onsite CNC Lasers

TRUMPF North America; Costa Mesa (CA); On-site; USD 47,000 - 80,000; Full time

Job summary

TRUMPF North America in California is seeking a Customer Support Engineer to help customers maximize our sheet metal processing and laser technology solutions. You will combine technical know‑how, on‑site and remote service, and clear communication to support machine performance and ensure a great service experience.

The role requires hands‑on troubleshooting, training customers on operation and basic repairs, collaboration with internal teams, and travel up to 50% to support customers,

Qualifications

• Associate degree, technical school degree, or an equivalent combination of education and experience.
• Experience in a manufacturing, sheet metal, or technical service environment is preferred.
• Working knowledge of electronics, wiring, mechanics, hydraulics, software, or CNC equipment.

Responsibilities

• Support customers on-site and remotely with troubleshooting, repairs, and machine performance questions.
• Act as a trusted technical resource for TRUMPF machines, capabilities, and operating best practices.
• Use remote diagnostic tools to troubleshoot mechanical, electrical, and hydraulic issues on CNC laser cutting machines.
• Work with applications, engineering, production, and other internal teams to solve technical problems.
• Provide customer training on machine operation and basic repair tasks.
• Document service work clearly and accurately, including mission reports, expense reports, and safety records.
• Manage assigned tools, equipment, vehicle, and parts inventory responsibly.
• Travel up to 50% as needed to support customers, including overnight and occasional weekend trips.

Skills

Communication

Customer focus

Time management

Independent work

Valid driver\'s license

Lifting 70 lbs

Education

Associate/Technical degree

Tools

MS Office (Excel, PowerPoint)

Drafting software

Job description

TRUMPF North America in California is seeking a Customer Support Engineer to help customers maximize our sheet metal processing and laser technology solutions. You will combine technical know‑how, on‑site and remote service, and clear communication to support machine performance and ensure a great service experience.

The role requires hands‑on troubleshooting, training customers on operation and basic repairs, collaboration with internal teams, and travel up to 50% to support customers,