Customer Support Engineer

TRUMPF North America; Costa Mesa (CA); On-site; USD 47,000 - 80,000; Full time

Job summary

TRUMPF North America in California is seeking a Customer Support Engineer to help customers maximize our sheet metal processing and laser technology solutions. You will combine technical know‑how, on‑site and remote service, and clear communication to support machine performance and ensure a great service experience.

The role requires hands‑on troubleshooting, training customers on operation and basic repairs, collaboration with internal teams, and travel up to 50% to support customers,

Qualifications

• Associate degree, technical school degree, or an equivalent combination of education and experience.
• Experience in a manufacturing, sheet metal, or technical service environment is preferred.
• Working knowledge of electronics, wiring, mechanics, hydraulics, software, or CNC equipment.

Responsibilities

• Support customers on-site and remotely with troubleshooting, repairs, and machine performance questions.
• Act as a trusted technical resource for TRUMPF machines, capabilities, and operating best practices.
• Use remote diagnostic tools to troubleshoot mechanical, electrical, and hydraulic issues on CNC laser cutting machines.
• Work with applications, engineering, production, and other internal teams to solve technical problems.
• Provide customer training on machine operation and basic repair tasks.
• Document service work clearly and accurately, including mission reports, expense reports, and safety records.
• Manage assigned tools, equipment, vehicle, and parts inventory responsibly.
• Travel up to 50% as needed to support customers, including overnight and occasional weekend trips.

Skills

Communication

Customer focus

Time management

Independent work

Valid driver\'s license

Lifting 70 lbs

Education

Associate/Technical degree

Tools

MS Office (Excel, PowerPoint)

Drafting software

Job description

As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?

California

TRUMPF is looking for a Customer Support Engineer in California to help customers get the most from our sheet metal processing and laser technology solutions. In this role, you will combine technical know-how, hands‑on, on‑site technical service for CNC laser cutting/bending/punching machines, and customer communication to support machine performance, troubleshoot issues, and deliver a great service experience.

What You Will Do

• Support customers on‑site and remotely with troubleshooting, repairs, and machine performance questions.
• Act as a trusted technical resource for TRUMPF machines, capabilities, and operating best practices.
• Use remote diagnostic tools to troubleshoot mechanical, electrical, and hydraulic issues on CNC laser cutting machines
• Work with applications, engineering, production, and other internal teams to solve technical problems.
• Provide customer training on machine operation and basic repair tasks.
• Document service work clearly and accurately, including mission reports, expense reports, and safety records.
• Manage assigned tools, equipment, vehicle, and parts inventory responsibly.
• Travel up to 50% as needed to support customers, including overnight and occasional weekend trips.

What You Bring

• Associate degree, technical school degree, or an equivalent combination of education and experience.
• Experience in a manufacturing, sheet metal, or technical service environment is preferred.
• Working knowledge of electronics, wiring, mechanics, hydraulics, software, or CNC equipment
• Comfort using Microsoft Office, especially Excel and PowerPoint, along with drafting or modeling software.
• Strong communication skills and a customer‑focused mindset.
• Ability to organize your schedule, manage multiple priorities, and work independently.
• A valid driver’s license with a clean driving record.
• Willingness to lift up to 70 pounds and operate forklifts or overhead cranes when needed.

Why TRUMPF

• Work with advanced technology that supports customers across manufacturing industries.
• Build your skills through factory training, technical resources, and collaboration with experienced teams.
• Join a company known for innovation, quality, and long‑term customer partnerships.

Pay Range:

$34.41 to $57.56