Field Support Engineer — Laser & CNC Systems

Talentify; Santa Clara (CA); On-site; USD 47,000 - 80,000; Full time

Benefits offered by this job

401(k) match

Health, dental, vision

Tuition reimbursement

Family leave

Paid time off

Holidays

Life insurance

Disability insurance

Gym membership subsidy

Referral bonuses

Scholarship program

Job summary

TRUMPF is looking for a Customer Support Engineer in California to help customers get the most from our sheet metal processing and laser technology solutions.

In this role, you will combine technical know-how, hands-on, on-site technical service for CNC laser cutting/bending/punching machines, and customer communication to support machine performance, troubleshoot issues, and deliver a great service experience.

Qualifications

• Mechanically inclined with troubleshooting experience.
• Experience in manufacturing/sheet metal or technical service preferred.
• Working knowledge of electronics, wiring, mechanics, hydraulics, software or CNC equipment.
• Proficient with Microsoft Office (Excel, PowerPoint) and drafting/modeling software.

Responsibilities

• On-site and remote troubleshooting, repairs, and machine performance questions.
• Act as a trusted technical resource for TRUMPF machines and best practices.
• Use remote diagnostic tools to troubleshoot CNC laser cutting machines.
• Collaborate with applications, engineering, production and other teams to solve technical problems.
• Provide customer training on machine operation and basic repair tasks.
• Document service work clearly, including reports and safety records.
• Manage tools, equipment, vehicle, and parts inventory.
• Travel up to 50% to support customers, including overnight/weekend trips.

Skills

Mechanically inclined

Troubleshooting

Strong communication

Organization & multitasking

Physically capable

Tools

Microsoft Office (Excel, PowerPoint)

Drafting/modeling software

Job description

TRUMPF is looking for a Customer Support Engineer in California to help customers get the most from our sheet metal processing and laser technology solutions.

In this role, you will combine technical know-how, hands-on, on-site technical service for CNC laser cutting/bending/punching machines, and customer communication to support machine performance, troubleshoot issues, and deliver a great service experience.