Field Support Engineer

Sira Consulting, an Inc 5000 company; Ketchikan (AK); On-site; USD 85,000 - 110,000; Full time

Job summary

Sira Consulting, an Inc 5000 company, is seeking a Desktop Imaging Engineer to lead the creation, testing, and deployment of Windows desktop and laptop images in a long-term contract or full-time role.

The role focuses on aligning enterprise images with approved configurations, validating image readiness, and supporting OS deployment across desktops. Strong documentation and collaboration with IT teams are essential.

Qualifications

• Experience creating, maintaining, testing, and deploying enterprise desktop images.
• Strong experience with Windows desktop and laptop imaging.
• Knowledge of OS deployment, image refresh, and device provisioning.
• Understanding desktop application packaging and software deployment concepts.
• Experience supporting enterprise endpoint standards, configurations, and lifecycle management.
• Excellent troubleshooting, documentation, and communication skills.

Responsibilities

• Create, test, maintain, update, and support standard Windows desktop and laptop images.
• Review and develop standardized endpoint images aligned with enterprise standards and approved configurations.
• Deploy operating system images to desktops and laptops using approved enterprise image deployment processes.
• Validate image functionality, application compatibility, security controls, and operating system configurations prior to deployment.
• Support device provisioning, configuration, software installation, and operating system deployment activities.
• Create and maintain image documentation, build procedures, testing results, and release records.
• Support hardware refresh, replacement, migration, deployment, and re-imaging activities.
• Coordinate with application owners and support teams to ensure software packages are compatible with standard desktop images.
• Test and certify image updates, patches, drivers, and software releases before production deployment.
• Maintain image versions and support release management activities for desktop image updates.
• Ensure all image configurations comply with customer security, operational, and configuration management standards.

Skills

Windows imaging

OS deployment

Image testing

Image maintenance

Documentation

Troubleshooting

Enterprise image standards

Job description

Duration : Long Term Contract or Full Time

Key Responsibilities

• Create, test, maintain, update, and support standard Windows desktop and laptop images.
• Review and develop standardized endpoint images aligned with enterprise standards and approved configurations.
• Deploy operating system images to desktops and laptops using approved enterprise image deployment processes.
• Validate image functionality, application compatibility, security controls, and operating system configurations prior to deployment.
• Support device provisioning, configuration, software installation, and operating system deployment activities.
• Create and maintain image documentation, build procedures, testing results, and release records.
• Support hardware refresh, replacement, migration, deployment, and re-imaging activities.
• Coordinate with application owners and support teams to ensure software packages are compatible with standard desktop images.
• Test and certify image updates, patches, drivers, and software releases before production deployment.
• Maintain image versions and support release management activities for desktop image updates.
• Ensure all image configurations comply with customer security, operational, and configuration management standards.

Required Skills

• Strong experience in Windows desktop and laptop imaging.
• Experience creating, maintaining, testing, and deploying enterprise desktop images.
• Experience with OS deployment, image refresh, and device provisioning activities.
• Knowledge of desktop application packaging and software deployment concepts.
• Experience supporting enterprise endpoint standards, configurations, and lifecycle management.
• Strong troubleshooting, documentation, and communication skills.