Field Systems Engineer (Windows / Endpoint Support)

Lumen Solutions Group Inc.; Washington (District of Columbia); On-site; USD 60,000 - 80,000; Full time

Job summary

A technology solutions provider is seeking a Field Systems Engineer to support the deployment and maintenance of Windows-based systems. This hands-on role involves working onsite at various locations, performing installations, troubleshooting issues, and ensuring system efficiency. Ideal candidates will have a background in systems support, strong communication skills, and the ability to travel frequently to operational sites. The position offers a dynamic work environment in Washington, DC, and may involve interactions with various operational equipment.

Qualifications

• 2+ years of experience building, imaging, and supporting Windows-based systems.
• Ability to lift and carry equipment up to 50 lbs.
• Experience with endpoint deployment and lifecycle management.

Responsibilities

• Perform system imaging, Windows OS installation, and configuration.
• Troubleshoot connectivity issues for tablets and POS devices.
• Manage and maintain endpoints using Microsoft Intune and SCCM.

Skills

Windows-based systems support

Troubleshooting hardware and OS issues

Communication skills

Endpoint deployment management

Education

High School Diploma or Bachelor's degree in Computer Science or related field

Tools

Microsoft Intune

SCCM

SQL Server

Job description

We are looking for a Field Systems Engineer (Windows / Endpoint Support) to support the deployment, configuration, and maintenance of Windows-based systems across operational environments. This role requires a hands‑on professional who is comfortable working onsite at labs, depots, and onboard equipment locations, with frequent travel as needed.

Key Responsibilities

• Perform system imaging, Windows OS installation, configuration, and patch management
• Install and upgrade applications; perform drivers and BIOS updates
• Install and configure SQL Server as required
• Troubleshoot tablets, POS devices, and peripheral connectivity issues
• Configure and resolve Wi‑Fi and cellular network connectivity problems
• Manage and maintain endpoints using Microsoft Intune and SCCM
• Create, update, and maintain technical procedures and documentation
• Provide hands‑on field support at crew bases, depots, labs, and onboard equipment locations
• Ensure systems are updated, secure, and operating efficiently

Required Qualifications

• High School Diploma or Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience)
• 2+ years of experience building, imaging, and supporting Windows-based systems
• Experience with endpoint deployment and lifecycle management
• Strong troubleshooting skills across hardware, OS, and connectivity issues
• Excellent communication and documentation skills
• Ability to travel frequently to various operational locations
• Ability to lift and carry equipment up to 50 lbs

Preferred Qualifications

• Experience supporting Point‑of‑Sale (POS) or operational field equipment
• PowerShell scripting experience (1+ year preferred)
• Familiarity with enterprise device management environments

Work Environment

• Onsite work at Washington, DC (Lab) and Philadelphia (Depot) locations
• Travel to various operational sites as required, including field and onboard environment