Field Service Technician

Sira Consulting, an Inc 5000 company; Village of Solvay (NY); On-site; USD 55,000 - 65,000; Full time

Job summary

Sira Consulting, an Inc 5000 company, is seeking IT support staff in the Solvay area to image Windows desktops/laptops, deploy software, and provide end-user hardware setups. The role requires hands-on imaging, equipment handling, and strong troubleshooting skills.

Proven experience with Active Directory, GPO, SCCM, and printer/support duties is essential. Candidates will work on-site in New York and participate in enterprise IT services for end users.

Qualifications

• Hands-on experience imaging Windows operating systems on desktops and laptops.
• Ability to lift up to 50 lbs and move equipment using carts/vehicles.
• Follows ESD safety precautions to prevent damage.
• Experience with IMACD and asset inventory.
• Proficient in Microsoft OS and Office applications.

Responsibilities

• Image and provision OS and software onto workstations and laptops.
• Troubleshoot common IT issues and document resolutions.
• Use ticketing system to manage assignments and record work events.
• Provide delivery and setup of PC equipment to end-users.
• Support wireless devices and printers in an enterprise environment.
• Administer Microsoft Active Directory and GPO configurations.

Skills

Imaging Windows OS

Remote desktop

Troubleshooting

Printer support

Active Directory

GPO

SCCM

Tools

Ghost

SCCM

Job description

• Hands on experience with Imaging, reimaging Windows Operating system for Desktop, Laptops
• Ability to move/lift/carry up 50 lbs of weight
• Safely move equipment point to point using wheeled carts and vehicles
• IMACD & Asset Inventory experience
• Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.
• Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues.
• Ability to use remote desktop connectivity applications
• Working knowledge of imaging utilities such as Ghost, SCCM, etc
• Delivery and setup of PC equipment to end-users.
• Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction.
• Ability to provision and Support wireless devices.(E.g. Blackberry, Android, and iPhone)
• Demonstrated proficiency in Microsoft OS and Microsoft application.
• Demonstrated proficiency for installation of desktop software and troubleshoot
• Working knowledge of Microsoft Active Directory and GPO
• Strong troubleshooting skills
• Significant, demonstrated experience with Microsoft Windows operating systems
• Clients: Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98
• Servers: 2012, 2008 r2, 2008, 2003, 2000
• Functionally capable with Apple OS X
• Advanced troubleshooting skills with hard drive encryption software
• Advanced level skills in the Microsoft Office Suite:
• Word, Excel, PowerPoint, Outlook configuration issues with Exchange
• Strong client-side remote access troubleshooting skills
• Demonstrate strong skills supporting printers in an enterprise environment
• Advanced knowledge of client-side management tools – Microsoft Active Directory, GPO and Systems Center Configuration Manager (SCCM).
• Strong proficiency in creating and referencing documentation and knowledge articles using Micron tools
• Strong software installation and support skills
• Disciplined, systematic problem solving skills required