Field Services

TechDigital Group; Kings Beach (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

TechDigital Group is seeking an experienced desktop support professional to provide on-site and coordinated remote assistance in a large enterprise environment. The role focuses on diagnosing complex hardware and OS issues, implementing standardized images, and maintaining endpoint security and compliance.

You will work with on-site teams in California, leveraging enterprise tools for software deployment, patch management, and automation to improve reliability and user productivity.

Qualifications

• Bachelor's degree or equivalent in information technology or related discipline.
• 8–10 years of hands-on desktop support or systems engineering in enterprise environments.
• Advanced proficiency with workstation operating systems, endpoint configuration, user profile management, and desktop application support.
• Experience with enterprise endpoint management platforms for software distribution and patch management.
• Knowledge of security fundamentals for endpoint protection and compliance.
• Familiarity with scripting or automation for desktop tasks to improve efficiency.
• Clear communication with technical and nontechnical stakeholders.
• Ability to work in a work-from-office environment with on-site teams.

Responsibilities

• Deliver advanced desktop support for on-site colleagues by diagnosing and resolving complex hardware and OS incidents.
• Coordinate remote troubleshooting sessions using secure tools to address software issues and restore workstation functionality.
• Implement standardized desktop images and configuration baselines for consistent performance and security compliance.
• Administer endpoint management platforms to deploy software, patches, and config updates with minimal disruption.
• Monitor desktop health through dashboards and logs to identify trends and propose preventive improvements.
• Collaborate with service desk to handle ticket escalations and provide technical guidance to speed resolutions.

Skills

desktop support

endpoint management platforms

Desktop PatchING

Scripting / Automation

Education

Bachelor's degree or equivalent in IT

Tools

Endpoint management platforms

Job description

What are the top 3 skills required for this role?

• desktop support
• endpoint management platforms to deploy software packages
• Desktop Patching

Job Description/ Responsibilities

• Deliver advanced desktop support for on site colleagues by diagnosing and resolving complex hardware and operating system incidents to maintain high endpoint availability and user satisfaction
• Coordinate remote troubleshooting sessions using secure enterprise tools to address software issues and configuration conflicts and to restore workstation functionality in a timely manner
• Implement standardized desktop images and configuration baselines to ensure consistent performance, security hardening and compliance with organizational technology policies
• Administer endpoint management platforms to deploy software packages patches and configuration updates with minimal disruption to business operations
• Monitor desktop environment health through centralized dashboards and logs to identify incident trends and propose preventive improvements for long term stability
• Collaborate with service desk teams to handle ticket escalations and provide detailed technical guidance that accelerates resolution times and improves first contact effectiveness
• Document desktop procedures knowledge articles and resolution steps in a clear and reusable format to support continuous improvement and reduce repeated incidents
• Perform root cause analysis for recurring desktop issues and recommend sustainable remediation actions that enhance reliability and reduce support workload
• Coordinate with network and application teams to validate that endpoint configurations support connectivity security and application performance requirements
• Execute asset management tasks such as workstation lifecycle tracking hardware validation and software license verification to maintain accurate inventory records
• Support security initiatives by applying endpoint security controls running compliance checks and assisting in remediation of vulnerabilities identified through internal assessments
• Engage with business users to understand their desktop usage patterns and recommend configuration optimizations that positively influence productivity and digital experience
• Participate in continuous improvement activities by evaluating new desktop tools frameworks and automation opportunities that can streamline support processes and reduce manual effort

Qualifications

• Possess a bachelors degree or equivalent experience in information technology computer science or a related discipline with a strong focus on infrastructure and systems support
• Demonstrate eight to ten years of hands on experience in desktop support or systems engineering within enterprise environments including exposure to complex incident handling and escalation processes
• Exhibit advanced proficiency in workstation operating systems endpoint configuration user profile management and desktop application support with emphasis on reliability and usability
• Show applied experience with enterprise endpoint management platforms for software distribution patch management inventory and policy enforcement across large user bases
• Display practical knowledge of security fundamentals including endpoint protection tools encryption policies and compliance practices related to workstation environments
• Bring familiarity with scripting or automation approaches for desktop tasks such as log collection configuration changes or basic remediation workflows to enhance operational efficiency
• Communicate clearly with technical and nontechnical stakeholders by explaining incident status remediation steps and preventive recommendations in an accessible and respectful manner
• Adapt effectively to a work from office environment by providing in person support managing walk up requests and coordinating closely with on site teams for timely issue resolution