Field Solutions Engineer: Drive Customer Impact

Persona Identities, Inc.; San Francisco (CA); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

3% 401(k) contribution

Unlimited PTO

Mental health days

Job summary

Persona is seeking a Field Product Engineer based in San Francisco to build lasting relationships with customers while applying technical expertise. You will collaborate with product and engineering teams to deliver impactful, configurable solutions and guide customers through technical decisions.

In this role, you will own end-to-end delivery, drive deployments, and work on customer verification workflows, with opportunities for growth and direct business impact within a fast-moving,

Qualifications

• 1-3 years of experience in a technical role (e.g., software/solutions engineer).
• Bachelor’s degree in a technical discipline or equivalent experience.
• Curious to learn the ins and outs of a highly technical product.

Responsibilities

• Partner directly with customers to understand goals and design solutions using Persona's platform.
• Own end-to-end delivery including solution design, configuration, integration, QA, deployment, and iteration.
• Support implementations and optimization of verification experiences and workflows with technical partners.
• Investigate and explain complex technical issues with Product and Engineering to unblock customers.

Skills

Customer facing

Education

Bachelor’s degree in a technical discipline

Job description

Persona is seeking a Field Product Engineer based in San Francisco to build lasting relationships with customers while applying technical expertise. You will collaborate with product and engineering teams to deliver impactful, configurable solutions and guide customers through technical decisions.

In this role, you will own end-to-end delivery, drive deployments, and work on customer verification workflows, with opportunities for growth and direct business impact within a fast-moving,