Field Solutions Engineer — Drive Customer Success

PAR Excellence; Cincinnati (OH); Hybrid; USD 60,000 - 90,000; Full time

Job summary

PAR Excellence in Cincinnati, OH is seeking a Customer Success Engineer to join our field services team. This full-time role travels to customer and end-user locations to install, qualify sites, train users and perform calibrations and repairs as needed.

You will communicate complex technical information in plain language, build trust with customers, coordinate with engineering and account teams, and stay current with product releases and maintenance.

Qualifications

• Minimum of 2 years field service experience in a customer service or technical service position.
• Ability to travel up to 80% on short notice and at various times.
• Occasional on-call and after-hours availability.
• Strong interpersonal skills and self-motivation with a bias for action.
• Effective communication, presentation, and collaboration with engineering and account personnel.
• Ability to work in a team environment to drive issue resolution.

Responsibilities

• Independently travel and execute field services at customer sites, including site qualifications, installations, training, calibrations, repairs and maintenance.
• Arrive prepared with tools and information needed to deliver successful services and manage kit inventory.
• Demonstrate emotional intelligence and build trust with customers; solicit feedback.
• Comply with company quality, customer satisfaction, and productivity metrics.
• Stay up-to-date with product releases, hardware revisions, firmware updates, and process changes.
• Provide escalation support to customer service when applicable.

Skills

Travel up to 80%

Emotional intelligence

Communication

Project management

Teamwork

Self-motivation

Education

Associate Degree in IT/Engineering/Business

Job description

PAR Excellence in Cincinnati, OH is seeking a Customer Success Engineer to join our field services team. This full-time role travels to customer and end-user locations to install, qualify sites, train users and perform calibrations and repairs as needed.

You will communicate complex technical information in plain language, build trust with customers, coordinate with engineering and account teams, and stay current with product releases and maintenance.