Field Solutions Engineer — Customer-Facing

Emergence Capital Partners; San Francisco (CA); On-site; USD 140,000 - 210,000; Full time

Job summary

Emergence Capital Partners is seeking Forward Deployed Engineers who will work directly with our largest customers, solving critical problems and shipping solutions. You’ll be embedded with customers on-site, bridging engineering, product, and customer success to deliver impact.

You’ll develop deep domain expertise in customer workflows, write production code for customer-specific integrations, and translate feedback into product roadmap inputs while collaborating with sales to prioritize

Qualifications

• 4+ years of software engineering experience with strong coding skills in Python, TypeScript, or similar.
• Experience in a customer-facing technical GTM role: FDE, solutions engineer, technical consultant, or similar.
• Ability to context-switch between building and selling, comfortable in both writing production-quality code and customer meetings.
• Strong communication skills with ability to explain technical concepts to non-technical stakeholders.
• Experience with enterprise software, integrations, or building on top of existing customer systems.
• Comfort with ambiguity and ability to scope and execute projects with minimal direction.
• Track record of shipping production code and delivering measurable customer outcomes.
• Willingness to travel for customer engagements (typically 20-40%)

Responsibilities

• Partner with enterprise customers to understand requirements, scope projects, and expand into new use cases
• Build and ship features, integrations, and customizations to solve customer problems
• Own the full cycle from problem identification to production deployment
• Develop domain expertise, troubleshoot in customer environments, become a trusted advisor
• Translate feedback into product roadmap inputs and feature requests
• Collaborate with sales and engineering to prioritize work aligned with revenue
• Create technical docs, training materials, and implementation guides
• Support onboarding and ensure successful adoption of new features

Skills

Python

TypeScript

Customer-facing

GTM experience

Technical communication

Enterprise software

Job description

Emergence Capital Partners is seeking Forward Deployed Engineers who will work directly with our largest customers, solving critical problems and shipping solutions. You’ll be embedded with customers on-site, bridging engineering, product, and customer success to deliver impact.

You’ll develop deep domain expertise in customer workflows, write production code for customer-specific integrations, and translate feedback into product roadmap inputs while collaborating with sales to prioritize