Printer Fleet Support Specialist II

Ricoh USA, Inc.; Dallas (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, life, and disability

401K & Retirement benefits

Tuition assistance programs

Paid vacation and holidays

Job summary

Ricoh USA, Inc. in Dallas seeks a Field Representative II to provide daily on-site support for network and workstation printers, ensuring service levels meet client expectations and documenting all activity.

You will respond to requests, perform remote troubleshooting, manage inventory and printer procurement, and coordinate with account managers to keep fleets up to date.

Applicants should have IT Help Desk experience, HP certifications, and a strong customer-service mindset.

Qualifications

• High School Diploma (or equivalent) with additional education preferred.
• IT Help Desk Support experience (application & hardware support).
• Technical Training & Certifications: HP Certifications.

Responsibilities

• Daily support of network and workstation printers
• Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally. Escalates problems to a technician as necessary
• Keeps the customer up to date on the progress of problem resolution
• Provides end users with detailed remote access knowledge and documents complete trouble shooting information
• Provides regular account updates, to include information on fleet status and performance, to the Printer Fleet Manager or Integrated Account Manager
• Responsible for on-site hardware & consumables inventory
• Responsible for printer procurement as required by the customer
• Responsible for printer hot swap inventory
• Documents and reports all fleet meter reads
• Maintains printer fleet tools/databases

Skills

Customer service

Project management

Printer knowledge

Education

High School Diploma

Tools

HP Certifications

Job description

Ricoh USA, Inc. in Dallas seeks a Field Representative II to provide daily on-site support for network and workstation printers, ensuring service levels meet client expectations and documenting all activity.

You will respond to requests, perform remote troubleshooting, manage inventory and printer procurement, and coordinate with account managers to keep fleets up to date.

Applicants should have IT Help Desk experience, HP certifications, and a strong customer-service mindset.