Field Services Technician

Zones; Salisbury (NC); Remote; Full time

Job summary

A leading company in IT solutions is seeking a Field Services Technician to join their team. The role involves extensive travel and requires strong problem-solving skills and basic electronic knowledge. The company offers a comprehensive benefits package and values diversity in the workplace.

Benefits

Medical coverage

State-mandated sick leave

Qualifications

• Minimum of 2 years of experience or equivalent.
• Willingness to undergo training for various certifications.

Responsibilities

• Deliver value by building long-term customer relationships.
• Perform essential functions with or without accommodations.
• Conducting in-process and final quality inspections.

Skills

Basic PC skills

Electronic skills

Problem-solving skills

Tools

Basic hand tools

Job description

Description

Position at Zones LLC.

Company Overview:

When it comes to IT solution providers, there are many options. Zones stands out with innovative, comprehensive end-to-end service offerings. As a Global Solution Provider with an unmatched supply chain, Zones is a Minority Business Enterprise (MBE) with over 35 years of experience. We specialize in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in over 120 countries and partnering with industry leaders like Microsoft, Apple, Cisco, Lenovo, Adobe, and others, we excel in building digital infrastructures that transform business operations. Follow Zones, LLC on Twitter @Zones, and on LinkedIn and Facebook.

Position Overview:

Term: 1+ year

Location: Remote (100% travel)

Pay: $30.00 - $37.00; commensurate with experience

Hours: Standard business hours

Our Field Services Team delivers value by building long-term customer relationships through effective communication, issue triage, and proactive problem-solving. We provide formal training to equip you with the necessary skills to meet customer needs promptly. Our environment fosters rapid learning, diversity, and professional growth, supported by dedicated mentors and coaches across territories.

What you'll do as the Field Services Technician:

The following responsibilities are representative of the required knowledge, skills, and abilities. Reasonable accommodations may be made for individuals with disabilities. This description is not exhaustive and duties may change without notice.

• Minimum of 2 years of experience or equivalent.
• Authorized to work in the US.
• Valid driver's license, Insurance, and RealID/Passport for travel.
• At least 25 years of age.
• Basic PC skills, electronic skills, and familiarity with hardware and operating systems.
• Ability to perform essential functions with or without accommodations.
• Prolonged travel involving several hours of driving daily.
• Willingness to work rotating and weekend shifts.
• Ability to lift tools, parts, and equipment up to 75 lbs. alone, and up to 150 lbs. with assistance.
• Physical ability to bend, squat, walk, stand, sit, reach, and manipulate objects of varying sizes.
• Willing to undergo training for various certifications.
• Possession of basic hand tools (screwdrivers, crimpers, pliers, etc.).

What you will bring to the team:

• Ability to add or remove non-powered equipment hardware.
• Ability to add or remove wiring and connections on non-working equipment and switchboard cables.
• Lead verification and continuity testing skills.
• Ability to analyze job specifications and drawings.
• Understanding of Scope of Work (SOW) and ability to write comprehensive Job Change Order (JCO) summaries.
• Ability to assign work to Skill Level 1 and 2 Installers.
• Preparation of Method of Procedure (MOP).
• Writing Job Information Memorandums (JIMs).
• Problem-solving skills related to job specifications and drawings.
• Ability to update office record drawings accurately.
• Conducting in-process and final quality inspections.

Benefits:

We offer a comprehensive benefits package including medical coverage, state-mandated sick leave, and other benefits supporting your well-being and work-life balance. As a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an EEO employer, our community values diversity.

At Zones, we foster a dynamic, innovative environment with opportunities across sales, engineering, operations, administration, and more. Join us if you're passionate about technology and professional growth!

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

Zones participates in E-Verify to confirm employment eligibility.