Field Services Technician

Zones, Inc; Cincinnati (OH); Remote; Full time

Job summary

A leading company in IT solutions is seeking a Field Services Technician for a remote position involving extensive travel. The role includes organizing customer issues, performing hardware tasks, and ensuring quality inspections. Candidates should have basic PC and electronic skills, a valid driver's license, and the ability to lift equipment. Join a diverse team committed to innovation and lifelong learning.

Benefits

Medical coverage

State-mandated sick leave

Qualifications

• Minimum of 2 years of relevant experience or equivalent.
• Willingness to obtain various certifications.

Responsibilities

• Add or remove non-powered equipment hardware.
• Lead verification and continuity testing.
• Conduct in-process and final quality inspections.

Skills

Basic PC skills

Electronic skills

Ability to lift tools

Tools

Basic set of hand tools

Job description

Company Overview:

When it comes to IT solution providers, there are many options. But for providers with innovative and comprehensive end-to-end service offerings, there is only one: Zones – First Choice for IT. Zones is a global solution provider of end-to-end IT solutions with an unmatched supply chain. As a Minority Business Enterprise (MBE) with over 35 years in business, Zones specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and holding top certifications from partners like Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones excels in building digital infrastructures that transform business operations. Follow Zones, LLC on Twitter @Zones, and on LinkedIn and Facebook.

Position Overview:

Term: 1+ year

Location: Remote (100% travel)

Pay: $30.00 - $37.00, commensurate with experience

Hours: Standard business hours

Our Field Services Team creates value by delivering solutions that foster long-term customer relationships. As a first-line response, you will communicate openly and helpfully, focusing on finding the right solution. You will organize, triage customer issues, and proactively address potential problems. Training provided will enable you to meet customer needs effectively.

We support your growth through virtual and hands-on classroom training, fostering a diverse learning environment with dedicated mentors and coaches across territories.

Responsibilities of the Field Services Technician:

• Add or remove non-powered equipment hardware.
• Add or remove wiring and connections (on non-working equipment and switchboard cable only).
• Lead verification and continuity testing.
• Analyze job specifications and drawings.
• Understand the Scope of Work (SOW) and write comprehensive Job Change Order (JCO) summaries.
• Provide work assignments to Skill Level 1 and 2 Installers.
• Prepare a Method of Procedure (MOP).
• Write Job Information Memorandums (JIMs).
• Resolve issues related to job specifications and drawings.
• Update office record drawings.
• Conduct in-process and final quality inspections.

Qualifications:

• Minimum of 2 years of relevant experience or equivalent.
• Authorized to work in the US.
• Valid driver’s license, insurance, and RealID/Passport for travel.
• At least 25 years old.
• Basic PC skills, electronic skills, and familiarity with specific hardware and operating systems.
• Ability to perform essential functions with or without accommodations.
• Willingness to travel extensively, including long driving hours.
• Availability for rotating and weekend shifts.
• Ability to lift tools, parts, and equipment up to 75 lbs. alone, and up to 150 lbs. with assistance.
• Physical ability to perform bending, squatting, walking, standing, sitting, reaching, and manual manipulation.
• Willingness to obtain various certifications.
• Basic set of hand tools (screwdrivers, crimpers, pliers, etc.).

Benefits: Zones offers a comprehensive benefits package including medical coverage, state-mandated sick leave, and other support programs aimed at promoting well-being and work-life balance. As a diverse community and an equal employment opportunity employer, we value inclusivity.

At Zones, work is more than a job—it's a career with a global team passionate about technology, embracing change, and committed to lifelong learning. Join us if you're interested in working at the forefront of IT innovation across sales, engineering, operations, administration, and more.

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. Zones participates in E-Verify to confirm employment eligibility.