Field Services Technician

Zones, Inc; Philadelphia (Philadelphia County); Remote; Full time

Job summary

A leading company in IT solutions is seeking a Field Services Technician for a remote position requiring extensive travel. The role involves hardware management, customer support, and quality inspections. Candidates should have relevant experience and basic technical skills. The company values diversity and offers a comprehensive benefits package.

Benefits

Medical coverage

State-mandated sick leave

Wellness benefits

Work-life balance benefits

Qualifications

• Minimum of 2 years of relevant experience or equivalent.
• Authorized to work in the US.
• Willingness to undergo training for various certifications.

Responsibilities

• Add or remove non-powered equipment hardware.
• Perform verification and continuity testing.
• Conduct in-process and final quality inspections.

Skills

Basic PC skills

Electronic skills

Familiarity with hardware

Tools

Basic set of hand tools

Job description

Company Overview:

When it comes to IT solution providers, there are many choices. But for providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT. Zones is a global solution provider of end-to-end IT solutions with an unmatched supply chain. As a Minority Business Enterprise (MBE) operating for over 35 years, Zones specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries and leveraging a robust portfolio with top certifications from partners like Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones excels in building digital infrastructures that transform business operations. Follow Zones on Twitter @Zones, and on LinkedIn and Facebook.

Position Overview:

Term: 1+ year

Location: Remote (100% travel)

Pay: $30.00 - $37.00; commensurate with experience

Hours: Standard business hours

Our Field Services Team delivers solutions that foster long-term customer relationships. As a first-line responder, you will communicate openly and helpfully to find the right solutions, organize and triage customer issues, and proactively address potential problems. Formal training will equip you to meet customer needs efficiently.

What you'll do as a Field Services Technician:

• Add or remove non-powered equipment hardware
• Add or remove wiring and connections on non-working equipment and switchboard cables
• Perform verification and continuity testing
• Analyze job specifications and drawings
• Understand the Scope of Work (SOW) and prepare Job Change Order (JCO) summaries
• Assign work to Skill Level 1 and 2 Installers
• Prepare a Method of Procedure (MOP)
• Write Job Information Memorandums (JIMs)
• Resolve issues related to job specifications and drawings
• Update office record drawings
• Conduct in-process and final quality inspections

What you will bring to the team:

• Minimum of 2 years of relevant experience or equivalent
• Authorized to work in the US
• Valid driver’s license, insurance, and RealID/Passport for travel
• At least 25 years old
• Basic PC skills, electronic skills, and familiarity with hardware and operating systems
• Ability to perform essential functions with or without accommodations
• Willingness to travel extensively, including driving several hours daily
• Availability for rotating and weekend shifts
• Ability to lift tools and equipment up to 75 lbs. alone and 150 lbs. with assistance
• Physical ability to perform bending, squatting, walking, standing, sitting, reaching, and manual manipulation
• Willingness to undergo training for various certifications
• Basic set of hand tools (screwdrivers, crimpers, pliers, etc.)

Benefits:

Zones offers a comprehensive benefits package including medical coverage, state-mandated sick leave, and other wellness and work-life balance benefits. As a diverse community and a Minority Business Enterprise, Zones values inclusion and equal opportunity. We foster a culture of innovation, lifelong learning, and collaboration, providing exciting career opportunities in IT and related fields. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. Zones participates in E-Verify to confirm employment eligibility.