Field Services Technician

Zones, Inc; Mobile (AL); Remote; Full time

Job summary

A leading IT solution provider is seeking a Field Services Technician to deliver solutions that foster long-term customer relationships. This role involves organizing and triaging customer issues while providing training and support. The ideal candidate will have basic PC and electronic skills, a valid driver's license, and the ability to travel extensively. Join a diverse team that values inclusion and innovation.

Benefits

Medical coverage

State-mandated sick leave

Qualifications

• Minimum of 2 years of relevant experience or equivalent.
• Authorized to work in the US.
• Valid driver’s license and insurance.

Responsibilities

• Add or remove non-powered equipment hardware.
• Lead verification and continuity testing.
• Conduct in-process and final quality inspections.

Skills

Basic PC skills

Electronic skills

Familiarity with hardware and operating systems

Tools

Basic set of hand tools

Job description

Company Overview:

When it comes to IT solution providers, there are many choices. But for providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT. Zones is a global solution provider of end-to-end IT solutions with an unmatched supply chain. As a Minority Business Enterprise (MBE) with over 35 years in business, Zones specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries and leveraging a robust portfolio with certifications from Microsoft, Apple, Cisco, Lenovo, Adobe, and others, Zones excels in building digital infrastructures that transform business operations. Follow Zones, LLC on Twitter @Zones, and on LinkedIn and Facebook.

Position Overview:

Term: 1+ year
Location: Remote (100% travel)
Pay: $30.00 - $37.00; commensurate with experience
Hours: Standard business hours

Our Field Services Team adds value by delivering solutions that foster long-term customer relationships. As a first-line responder, you will communicate openly and helpfully, focusing on finding the right solutions. You will organize, triage customer issues, and proactively address potential problems. Training provided will enable you to meet customer needs effectively.

We emphasize fast learning and growth through virtual and classroom training, fostering a diverse, collaborative learning environment supported by dedicated mentors and coaches.

What you’ll do as a Field Services Technician:

• Add or remove non-powered equipment hardware.
• Add or remove wiring and connections (on non-working equipment and switchboard cables).
• Lead verification and continuity testing.
• Analyze job specifications and drawings.
• Understand the Scope of Work (SOW) and write comprehensive Job Change Order (JCO) summaries.
• Provide work assignments to Skill Level 1 and 2 Installers.
• Prepare a Method of Procedure (MOP).
• Write Job Information Memorandums (JIMs).
• Resolve issues related to job specifications and drawings.
• Update office record drawings.
• Conduct in-process and final quality inspections.

What you will bring to the team:

• Minimum of 2 years of relevant experience or equivalent.
• Authorized to work in the US.
• Valid driver’s license, insurance, and RealID/Passport for travel.
• At least 25 years of age.
• Basic PC skills, electronic skills, and familiarity with hardware and operating systems.
• Ability to perform essential functions with or without accommodations.
• Willingness to travel extensively, including driving several hours per day.
• Availability for rotating and weekend shifts.
• Ability to lift tools, parts, and equipment weighing up to 75 lbs. alone, and up to 150 lbs. with assistance.
• Physical ability to bend, squat, walk, stand, sit, reach, and manipulate objects of varying sizes.
• Willingness to undergo training for various certifications.
• Basic set of hand tools (screwdrivers, crimpers, pliers, etc.).

Zones offers a comprehensive benefits package, including medical coverage, state-mandated sick leave, and other supportive benefits. As a diverse community and an Equal Employment Opportunity Employer, we value inclusion and support for all team members. Join us at Zones if you’re passionate about cutting-edge IT solutions and want to build a rewarding career in a collaborative, innovative environment.