Field Services Technician

Zones, LLC; Raleigh (NC); Remote; Full time

Job summary

A leading IT solutions provider is seeking a Field Services Technician to deliver exceptional service and build long-term customer relationships. This role requires strong PC and electronic skills, along with the ability to travel extensively. Join a diverse team committed to innovation and professional growth.

Benefits

medical coverage

state-mandated sick leave

Qualifications

• Minimum of 2 years of experience or equivalent.
• Willing to be trained for various certifications.

Responsibilities

• Communicate with customers to find the right solution.
• Organize and triage customer issues.
• Carry and lift tools and equipment up to 75 lbs.

Skills

PC skills

basic electronic skills

problem-solving

Tools

hand tools

Job description

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.^TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

Term: 1+ year

Location: Remote (100% travel)

Pay: $30.00 - $37.00; commensurate with experience

Hours: Standard business hours

Role Description:

Our Field Services Team creates value for our customers by delivering solutions that build long-term relationships. Acting as a first-line response to our customers, you will communicate in an open, helpful, and engaging manner with the focus being finding the right solution. You will organize, triage customer issues, and even handle some problems before they start. No matter the situation, your formal training (provided to you) will allow you to provide customers with what they need when they need it.

Our virtual and hands-on classroom training enables fast learning and fosters an environment where you can stretch yourself and make an impact. We are committed to growing the capabilities of our people. We are building a learning community where you can work with diverse individuals, explore new ways of thinking, and expand your capabilities. Our service operations have dedicated teachers, mentors, and coaches who work across territories to share their knowledge to enhance each other’s growth.

Responsibilities of the Field Services Technician:

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

• Minimum of 2 years of experience, or equivalent
• Authorized to work in the US.
• Have a valid driver’s license, Insurance and RealID/Passport for any airplane travel.
• At least 25 years of age
• PC skills, basic electronic skills, and some specific hardware and operating system familiarity.
• Ability to perform essential functions of the job with or without a reasonable accommodation.
• Prolonged travel with driving several hours per day.
• Rotating and weekend shifts.
• Carrying and lifting tools, parts, and equipment weighing up to 75 lbs. without assistance, up to 150 lbs. with assistance.
• Bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size.
• Willing to be trained for various certifications
• Have at least a basic set of hand tools (screwdrivers, crimpers, pliers, etc.)

Additional Skills and Responsibilities:

• Addition or removal of non-powered equipment hardware.
• Addition or removal of wiring and connections (on non-working equipment only and switchboard cable only).
• Lead verification/continuity testing
• Analysis of job specifications and drawings.
• Understand the Scope of Work (SOW) and write comprehensive Job Change Order (JCO) summaries.
• Provide work assignments to Skill Level 1 and 2 Installers.
• Prepare a Method of Procedure (MOP).
• Write Job Information Memorandums (JIMs).
• Resolve job specification and/or drawing problems.
• Mark/correct office record drawings.
• In-process and final quality inspections

Benefits:

Zones offers a comprehensive Benefits package. While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, state-mandated sick leave, and other benefits designed to support your well-being and work-life balance. We are an equal opportunity employer and value diversity in our community. Our community is just as diverse.

At Zones, work is more than a job – it’s an exciting career with a global team who are client-centric, passionate about tech, embrace change, and lifelong learning in a collaborative culture. Interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more? Zones is the place for you!

Equal Opportunity Employment:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability. Zones participates in E-Verify, a system that confirms eligibility to work in the U.S. via federal records.