Field Services Technician

Zones; Durham (NC); Remote; Full time

Job summary

A leading IT solution provider is seeking a dedicated Field Services Technician to join their team. This role involves traveling extensively to deliver IT solutions, ensuring customer satisfaction through effective communication and problem-solving. The ideal candidate will have strong PC and electronic skills, a valid driver's license, and a willingness to learn. Join a diverse team committed to innovation and lifelong learning.

Benefits

medical coverage

state-mandated sick leave

Qualifications

• Minimum of 2 years of experience or equivalent.
• Authorized to work in the US.
• Willing to be trained for various certifications.

Responsibilities

• Organize and triage customer issues.
• Perform essential functions with or without accommodation.
• Carry and lift tools and equipment up to 75 lbs.

Skills

PC skills

basic electronic skills

problem-solving

Tools

hand tools

Job description

Description

Position at Zones LLC.

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones - First Choice for IT.^TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE), has been in business for over 35 years. We specialize in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business, ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and on LinkedIn and Facebook.

Position Overview:

• Term: 1+ year
• Location: Remote (100% travel)
• Pay: $30.00 - $37.00; commensurate with experience
• Hours: Standard business hours

Our Field Services Team creates value for our customers by delivering solutions that build long-term relationships. Acting as a first-line response to our customers, you will communicate in an open, helpful, and engaging manner with the focus being finding the right solution. You will organize, triage customer issues, and even handle some problems before they start. Our formal training (provided to you) will enable you to provide customers with what they need when they need it.

Our virtual and hands-on classroom training enables fast learning and fosters an environment where you can stretch yourself and make an impact. We are committed to growing the capabilities of our people. We are building a learning community where you can work with diverse individuals, explore new ways of thinking, and expand your capabilities. Our service operations have dedicated teachers, mentors, and coaches who work across territories to share their knowledge and enhance each other's growth.

Responsibilities:

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of duties and responsibilities, which may change without notice.

• Minimum of 2 years of experience, or equivalent
• Authorized to work in the US
• Have a valid driver's license, Insurance, and RealID/Passport for any airplane travel
• At least 25 years of age
• PC skills, basic electronic skills, and some specific hardware and operating system familiarity
• Ability to perform essential functions of the job with or without a reasonable accommodation
• Prolonged travel with driving several hours per day
• Rotating and weekend shifts
• Carrying and lifting tools, parts, and equipment weighing up to 75 lbs. without assistance, up to 150 lbs. with assistance
• Bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size
• Willing to be trained for various certifications
• Have at least a basic set of hand tools (screwdrivers, crimpers, pliers, etc.)

What you'll bring to the team:

• Addition or removal of non-powered equipment hardware
• Addition or removal of wiring and connections (on non-working equipment only and switchboard cable only)
• Lead verification/continuity testing
• Analysis of job specifications and drawings
• Understand the Scope of Work (SOW) and write comprehensive Job Change Order (JCO) summaries
• Provide work assignments to Skill Level 1 and 2 Installers
• Prepare a Method of Procedure (MOP)
• Write Job Information Memorandums (JIMs)
• Resolve job specification and/or drawing problems
• Mark/correct office record drawings
• In-process and final quality inspections

Benefits:

Zones offers a comprehensive Benefits package. We are committed to supporting our team with medical coverage, state-mandated sick leave, and other benefits aimed at supporting your well-being and work-life balance. As a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is diverse.

At Zones, work is more than a job—it's a career with a global team passionate about tech, embracing change, and lifelong learning. If you are interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. Zones participates in E-Verify, a system that confirms eligibility to work in the United States.