Field Services Technician

Zones; Philadelphia (Philadelphia County); Remote; Full time

Job summary

A leading company is seeking a Field Services Technician to deliver IT solutions while fostering long-term customer relationships. This role requires effective communication and organization skills, with extensive travel involved. The technician will receive formal training and work in a supportive environment focused on growth and collaboration.

Benefits

Medical coverage

Sick leave

Support for work-life balance

Qualifications

• Minimum of 2 years of relevant experience or equivalent.
• Authorized to work in the US.
• Valid driver's license and insurance for travel.

Responsibilities

• Add or remove non-powered equipment hardware.
• Conduct verification/continuity testing.
• Perform in-process and final quality inspections.

Skills

Proficiency with PC

Basic electronics

Hardware

Operating systems

Tools

Basic set of hand tools

Job description

Description

Position at Zones LLC.

Company Overview:

When it comes to IT solution providers, there are many options. Zones stands out with innovative, end-to-end service offerings. As a Global Solution Provider, Zones specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services, operating in over 120 countries and partnering with industry leaders like Microsoft, Apple, Cisco, Lenovo, Adobe, and more. With over 35 years in business and a Minority Business Enterprise status, Zones is committed to building digital infrastructures that transform business operations. Follow Zones, LLC on Twitter @Zones, LinkedIn, and Facebook.

Position Overview:

Term: 1+ year

Location: Remote (100% travel)

Pay: $30.00 - $37.00; commensurate with experience

Hours: Standard business hours

Our Field Services Team delivers solutions that foster long-term customer relationships. As a first-line responder, you will communicate effectively, organize and triage customer issues, and proactively address potential problems. Formal training provided will equip you to meet customer needs promptly.

We emphasize rapid learning through virtual and hands-on classroom training, fostering a growth-oriented environment with diverse teams, mentorship, and knowledge sharing across territories.

Responsibilities of the Field Services Technician:

The following are representative of required knowledge, skills, and abilities. Reasonable accommodations will be made for individuals with disabilities. This description is not exhaustive and duties may change without notice.

• Add or remove non-powered equipment hardware.
• Add or remove wiring and connections (on non-operational equipment and switchboard cable only).
• Conduct verification/continuity testing.
• Analyze job specifications and drawings.
• Understand the Scope of Work (SOW) and prepare comprehensive Job Change Order (JCO) summaries.
• Assign work to Skill Level 1 and 2 Installers.
• Prepare a Method of Procedure (MOP).
• Write Job Information Memorandums (JIMs).
• Resolve issues related to job specifications and drawings.
• Update and correct office record drawings.
• Perform in-process and final quality inspections.

Qualifications:

• Minimum of 2 years of relevant experience or equivalent.
• Authorized to work in the US.
• Valid driver's license, insurance, and RealID/Passport for travel.
• At least 25 years of age.
• Proficiency with PC, basic electronics, hardware, and operating systems.
• Ability to perform essential functions with or without accommodations.
• Willingness to travel extensively by car.
• Availability for rotating and weekend shifts.
• Ability to lift tools and equipment up to 75 lbs. alone, 150 lbs. with assistance.
• Physical ability to perform bending, squatting, walking, standing, sitting, reaching, and manual manipulation.
• Willingness to be trained for various certifications.
• Basic set of hand tools (screwdrivers, crimpers, pliers, etc.).

Benefits:

We offer a comprehensive benefits package including medical coverage, sick leave, and support for work-life balance. As a Minority Business Enterprise and a member of the Northwest Minority Supplier Development Council, we value diversity and equal opportunity. Join us if you're passionate about technology and eager to grow your career in a collaborative, innovative environment.

We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

Zones participates in E-Verify, confirming employment eligibility through federal records.