Field Services Technician

Zones; Bentonville (AR); Remote; Full time

Job summary

A leading company is seeking a Field Services Technician to support their Field Services Team. This role involves extensive travel and requires strong technical skills. The technician will be responsible for hardware installation, quality inspections, and managing job specifications. Join a diverse team committed to innovation and customer satisfaction.

Benefits

Medical coverage

State-mandated sick leave

Qualifications

• Minimum of 2 years of experience or equivalent.
• Authorized to work in the US.

Responsibilities

• Conduct in-process and final quality inspections.
• Analyze job specifications and drawings.
• Provide work assignments to Skill Level 1 and 2 Installers.

Skills

Basic PC skills

Electronic skills

Familiarity with hardware

Tools

Hand tools

Job description

Description

Position at Zones LLC.

Company Overview:

When it comes to IT solution providers, there are many options. However, for innovative and comprehensive end-to-end service offerings, there is only one: Zones - First Choice for IT.^TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. As a Minority Business Enterprise (MBE) with over 35 years in business, Zones specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries and partnering with industry leaders like Microsoft, Apple, Cisco, Lenovo, Adobe, and others, Zones excels in building digital infrastructures that transform business operations. Follow Zones, LLC on Twitter @Zones, and on LinkedIn and Facebook.

Position Overview:

• Term: 1+ year
• Location: Remote (100% travel)
• Pay: $30.00 - $37.00; commensurate with experience
• Hours: Standard business hours

Our Field Services Team adds value by delivering solutions that foster long-term customer relationships. As a first-line responder, you'll communicate openly and helpfully, focusing on finding the right solutions. You'll organize, triage issues, and proactively address potential problems. Our training prepares you to meet customer needs effectively.

We support rapid learning and growth through classroom training, fostering a diverse, innovative community with dedicated mentors and coaches across territories.

What you'll do as the Field Services Technician:

The following responsibilities are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made for individuals with disabilities. Duties may change without notice.

• Addition or removal of non-powered equipment hardware.
• Addition or removal of wiring and connections (on non-working equipment only and switchboard cable only).
• Lead verification/continuity testing.
• Analyze job specifications and drawings.
• Understand the Scope of Work (SOW) and write comprehensive Job Change Order (JCO) summaries.
• Provide work assignments to Skill Level 1 and 2 Installers.
• Prepare a Method of Procedure (MOP).
• Write Job Information Memorandums (JIMs).
• Resolve issues related to job specifications and drawings.
• Update office record drawings.
• Conduct in-process and final quality inspections.

What you will bring to the team:

• Minimum of 2 years of experience or equivalent.
• Authorized to work in the US.
• Valid driver's license, insurance, and RealID/Passport for travel.
• At least 25 years old.
• Basic PC skills, electronic skills, and familiarity with hardware and operating systems.
• Ability to perform essential functions with or without accommodations.
• Willingness to travel extensively, including long driving hours.
• Availability for rotating and weekend shifts.
• Ability to lift tools, parts, and equipment up to 75 lbs. alone, and up to 150 lbs. with assistance.
• Physical ability to perform bending, squatting, walking, standing, sitting, reaching, and handling objects of varying sizes.
• Willing to obtain various certifications.
• Basic set of hand tools (screwdrivers, crimpers, pliers, etc.).

Benefits:

Zones offers a comprehensive benefits package, including medical coverage, state-mandated sick leave, and other supports for your well-being and work-life balance. As a Minority Business Enterprise, a member of the Northwest Minority Supplier Development Council, and an EEO employer, our community is diverse.

At Zones, work is more than a job—it's a career with a global, client-centric team passionate about technology, embracing change, and committed to lifelong learning. Join us to work on the cutting edge of IT innovation in sales, engineering, operations, administration, and more.

We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

Zones participates in E-Verify to confirm employment eligibility.