Field Services Technician

Zones, LLC; Bentonville (AR); Remote; Full time

Job summary

A leading IT solutions provider is seeking a Field Services Technician to deliver customer support and solutions. The role involves extensive travel and hands-on tasks such as hardware management and quality inspections. Join a diverse team committed to innovation and professional growth.

Benefits

Medical coverage

State-mandated sick leave

Wellness and work-life balance benefits

Qualifications

• Minimum of 2 years of relevant experience or equivalent.
• Proficiency in PC skills and basic electronic skills.
• Willingness to travel extensively.

Responsibilities

• Addition or removal of non-powered equipment hardware.
• Conduct in-process and final quality inspections.
• Write comprehensive Job Change Order (JCO) summaries.

Skills

PC skills

Basic electronic skills

Familiarity with hardware and operating systems

Education

2 years relevant experience

Tools

Basic set of hand tools

Job description

Company Overview:

When it comes to IT solution providers, there are many options. However, for innovative and comprehensive end-to-end service offerings, there is only one: Zones – First Choice for IT.^TM

Zones is a global provider of end-to-end IT solutions with an extensive supply chain. As a Minority Business Enterprise (MBE) with over 35 years in business, Zones specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and holding top certifications from partners like Microsoft, Apple, Cisco, Lenovo, Adobe, and others, Zones excels in building digital infrastructures that transform business operations. Our motto is "Consider IT Done." Follow Zones, LLC on Twitter @Zones, and on LinkedIn and Facebook.

Position Overview:

Term: 1+ year

Location: Remote (100% travel)

Pay: $30.00 - $37.00; commensurate with experience

Hours: Standard business hours

Our Field Services Team adds value by delivering solutions that foster long-term relationships. As a first-line responder, you will communicate openly, helpfully, and engagingly, focusing on finding the right solutions. You will organize, triage customer issues, and proactively address potential problems. Our formal training enables you to provide timely and effective customer support.

We offer virtual and hands-on classroom training to facilitate rapid learning and professional growth. Our commitment to developing our team includes a learning community with diverse peers, innovative thinking, and continuous skill enhancement. Our service operations are supported by dedicated mentors and coaches who share knowledge across territories to promote mutual growth.

What you’ll do as the Field Services Technician:

The following responsibilities are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This description is not exhaustive and duties may change without notice.

• Addition or removal of non-powered equipment hardware.
• Addition or removal of wiring and connections (on non-working equipment only and switchboard cable only).
• Lead verification/continuity testing.
• Analyze job specifications and drawings.
• Understand the Scope of Work (SOW) and write comprehensive Job Change Order (JCO) summaries.
• Provide work assignments to Skill Level 1 and 2 Installers.
• Prepare a Method of Procedure (MOP).
• Write Job Information Memorandums (JIMs).
• Resolve issues related to job specifications and drawings.
• Update and correct office record drawings.
• Conduct in-process and final quality inspections.

What you will bring to the team:

• Minimum of 2 years of relevant experience or equivalent.
• Authorized to work in the US.
• Valid driver’s license, insurance, and RealID/Passport for air travel.
• At least 25 years of age.
• Proficiency in PC skills, basic electronic skills, and familiarity with specific hardware and operating systems.
• Ability to perform essential functions with or without reasonable accommodations.
• Willingness to travel extensively, including long driving hours.
• Availability for rotating and weekend shifts.
• Capability to carry and lift tools, parts, and equipment up to 75 lbs. unaided, and up to 150 lbs. with assistance.
• Physical ability to bend, squat, walk, stand, sit, reach, work with hands, and manipulate objects of various sizes.
• Willingness to undergo training for various certifications.
• Basic set of hand tools (screwdrivers, crimpers, pliers, etc.).

Zones offers a comprehensive Benefits package:

We are committed to supporting our team with a comprehensive benefits package, including medical coverage, state-mandated sick leave, and other wellness and work-life balance benefits. As a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is diverse.

At Zones, work is more than a job—it's an exciting career with a global, client-centric team passionate about technology, embracing change, and lifelong learning. If you’re eager to work on the cutting edge of IT innovation across sales, engineering, operations, and administration, Zones is the place for you!

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

Zones participates in E-Verify, a system that confirms eligibility to work in the US by comparing Form I-9 information against federal records.